Call Center Rep

Job Description

Job Description

This job is posted on behalf of Franklin Professionals by Top Echelon.

Are you looking for a team-oriented customer service environment with the opportunity for stability and long-term growth? We are a rapidly growing provider of specialty equipment to consumers throughout New England. Currently, we are seeking reliable, team-oriented people with talent for giving exceptional customer service over the phone.

When you join our team, you will work in our newly renovated headquarters in Leominster, MA, and be provided with extensive training, exceptional benefits, and a leadership team that is supportive and dedicated to continuous improvement for customers and employees

As our Customer Service Representative, you will help customers understand and troubleshoot equipment and assist with ordering supplies.

How you will contribute:

• Handle incoming calls from customers with a focus on high-quality service and providing solutions. We do not limit call time as our number one priority is solving the customer's concern.
• Make outgoing phone calls to new customers to assist them in the ordering process. These are warm calls- No cold calling!
• Processing orders with a high level of attention to detail
• Communicating clearly and professionally via phone, live chat, and email
• Maintain knowledge of company products and services to provide accurate information and solve issues as quickly as possible.

What you need to bring to the table:

• Excellent communication skills
• Passion to provide outstanding customer service
• Proficiency in using computers
• Motivation to continually learn and implement knowledge
• Ability to work in a fast-paced environment and prioritize
• Strong problem-solving skills and resourcefulness
• High school diploma / G.E.D or equivalent required

Benefits to you after completion of temp period:

• No nights or weekends (Hours are Monday through Friday 8AM to 5PM
• 401K with company match
• Health, Dental & Vision Insurance
• Long Term Disability Insurance
• Paid Time Off including Vacation, Sick & Personal Days

Why Join Our Team?

You will work with a highly respected market leader offering solutions that make a real impact on people’s lives. We value autonomy to manage your work while providing ongoing training and support, and career advancement opportunities. If you have a high aptitude for customer service, computer skills, and the desire to build a long-term career, this may be a perfect opportunity for you.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability.

Apply today for immediate consideration.