Logistics Associate

Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest‑growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. Pay : 18.50 - 21.25 USD hourly Position Summary Reporting to the Operations Manager, a Logistics Associate will engage with customers, offering exceptional service while building lasting relationships. Responsibilities include receiving, inspecting, and organizing merchandise, ensuring items are stored efficiently and displayed according to standards; maintaining a clean, safe environment, executing price changes, and preparing e‑commerce orders for shipping; handling customer returns, staying updated on promotions, and championing products and services. Key Responsibilities Engage with every customer encountered and offer world class service by leveraging PGATSS Service behaviors, building lasting relationships that keep customers coming back. Accurately receive, inspect, and verify incoming shipments of merchandise, ensuring all items are in good condition. Organize and label received merchandise in the stockroom, ensuring items are stored efficiently and accessible for easy restocking in accordance with the Logistics Game Plan. Unbox, tag, and display merchandise on the sales floor according to merchandising standards. Maintain a clean, safe, and organized back‑of‑house and sales floor area, ensuring a pleasant shopping environment for customers. Execute all price changes and merchandising bulletins. Accurately pick, pack, and prepare e‑commerce orders for shipping, ensuring items are securely packaged and labeled for timely delivery. Handle customer returns for online orders by inspecting returned items, processing refunds or exchanges, and updating inventory systems accordingly. Demonstrate a culture of ethical conduct, safety, and compliance across all departments. Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links. Be a champion of the products and services offerings, informing, educating, and promoting offerings to customers. Provide consistent feedback to the Operations Manager on operational and merchandising opportunities. Qualifications And Skills Required Strong listening and interpersonal skills; good verbal and written communication, cross‑functional. Basic computer skills with a working knowledge of Microsoft Office Suite. Ability to organize multiple priorities to meet deadlines and objectives. High School Diploma or equivalent. Preferred experience in retail fulfillment, replenishment, stocking, merchandising, distribution, or similar. Physical ability to stand extended periods, climb ladders, move throughout the store, and lift a 30‑lb box overhead. Flexible availability, including nights, weekends, and holidays. Ability to quickly learn business acumen with appropriate training. Strong self‑accountability and proactive drive for results. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. PGA TOUR Superstore is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes they are being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report. #J-18808-Ljbffr