Mobile Service Assistant Coordinator - J. Allen Ford

Job Description

Job Description

Mobile Service Assistant Coordinator 

Are you a self-starter who loves building community relationships and keeping operations running smoothly? Our dealership is expanding its Ford Mobile Service fleet, and we need an energetic Mobile Service Assistant Coordinator to help drive that growth. This dual-impact role is perfect for someone who thrives on variety: you will balance day-to-day operational support with proactive community outreach to introduce local businesses, commercial fleets, and residents to the convenience of mobile auto service.

• Outreach & Prospecting: Proactively visit local businesses, corporate campuses, fleet managers, and community organizations to promote Ford Mobile Service.

• Lead Generation: Identify target customer segments (e.g., local delivery fleets, real estate offices, municipality vehicles) and schedule introductory meetings or service demos.

• Relationship Management: Build long-term relationships with local fleet managers and account holders to secure recurring mobile maintenance agreements.

• Marketing Support: Represent the dealership at local networking events, business expos, and community gatherings to raise brand awareness.

• Scheduling & Dispatch: Manage appointment calendars and optimize daily routes for mobile service vans and technicians to maximize efficiency.

• Service Ticket Management: Open, update, and close out repair orders, ensuring accurate labor, parts, and warranty documentation.

• Customer Communication: Act as the primary liaison between customers and mobile technicians—providing status updates, estimates, and follow-ups.

• Operational Admin: Assist the Mobile Service Department with fleet maintenance records, technician inventory needs, and daily performance tracking.

• Experience: 1+ years in customer service, sales support, business development, or automotive service coordination (dealership/fleet experience is a plus).

• Skills: Excellent interpersonal and communication skills, with a comfortable, outgoing approach to cold outreach and networking.

• Technical Aptitude: Tech-savvy with experience using CRM platforms, scheduling software, or dealership management systems (DMS).

• Problem Solver: Exceptionally organized, adaptable, and able to prioritize tasks in a fast-paced, evolving environment.

• Requirements: Valid driver’s license with a clean driving record (occasional local travel required).

• Base Pay: Starting at $15.00 / hour 

• Incentive Structure: Monthly performance-based bonus tied to operational KPIs and   commission/incentives on new mobile service accounts generated.

• Medical, Dental & Vision, 401(k), Paid time off & paid training, Life, accident & disability insurance, Career growth opportunities