Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Program Manager, Client Services

Chrysalis

Job Summary and Characteristics:

The Program Manager, Client Services (PM) is a caring and empathetic leader who takes pride in delivering best-in-class services to staff and clients, motivating a team to achieve ambitious goals, and thrives in being a part of a growing organization. As part of the management team, the PM models and supports staff in delivering high-quality employment services.

The PM is responsible for managing part of the day-to-day operations and building, leading, managing, mentoring and coaching other team members; establishing best practices; and managing and delivering complex programs. The ideal candidate will demonstrate a sense of urgency, commitment to quality, and a high level of emotional and professional intelligence and personal and team accountability for all deliverables, communications, and overall performance.


Duties and responsibilities to include, but not limited to:

Train, Mentor & Manage Staff to Deliver Exceptional Services - 40% of time.
  • Manage growing team consisting of Employment Specialists, who function as our clients' primary case manager, and other staff who are in front-line, direct service, roles.
  • Support staff in focusing on program metrics and outcomes and support site in reaching team goals. Actively utilize various program reports and tools to help staff manage caseloads.
  • Track and monitor program data. Analyze trends of client service delivery use. Help create data informed annual goals for the site.
  • Meet with staff regularly to discuss data, provide training and support engagement and professional development.
  • Provide support and guidance on how to address difficult client situations, frequently delivering direct services to clients at times during moments of escalation.
  • Provide support in onboarding new team members across the organization.
  • In Sr. Director's absence, provide support to address time-sensitive client and office needs, including de-escalation, conflict management and mediation, and coverage issues, as needed.
Foster Strong Client, Colleague, and Partner Relationships - 25% of time.
  • Address time-sensitive client issues, including de-escalation, conflict management and mediation, supporting staff in maintaining a safe workplace.
  • Participate in committees and working groups in support of organization's Strategic Plan.
  • Act as liaison for in-house partners, such as the On-Site Counselor and Legal Aid Fellows.
  • Represent Chrysalis to stakeholders, including providing site tours, attending outreach events & community meetings, and delivering presentations.
  • In coordination with Sr. Director and management team, provide support around various administrative responsibilities, quality assurance, training staff about Salesforce or other tasks, assisting in the preparation of program reports, etc.
  • Work in close collaboration with Chrysalis Enterprises (CE) staff to generate client referrals, including helping to manage program expansion projects and grants.
  • Coordinate regular collection of client success stories and serve as liaison with Development & Communications Department to identify timely and relevant client stories/speakers.
  • Meet with clients and staff to mediate and resolve client grievances and create appropriate and relevant restorative plans for CE workers.
  • Provide back-up support for services across the organization, including leading classes, conducting one-on-one interview/resume services, and meeting with clients as part of transitional employment program requirements.
Develop and Oversee Achievement of Programmatic Objectives & Strategic Initiatives - 25% of time.
  • Actively participate with the Client Services management team to consistently improve programs and services and support program design and evaluation efforts.
  • Develop content for and lead staff meetings and case conferences. Participate in department and organization-wide convenings, including content development and delivery.
  • Make recommendations and participate in the implementation of projects, such as a curriculum review, to ensure that services are aligned with best practices in the field, reflect the needs of the client population, and support clients in achieving their employment goals.
  • Shadow staff delivery of services on a regular basis, providing support and ensuring consistent delivery of the program.
  • Oversee, including monitoring budget allocations, resources to support clients in the job search and retention process.
  • Key strategic thought partner for Sr. Director and leadership team to promote strategic plan.
General Duties - 10% of time.
  • Manage facility operations in partnership with administrative staff.
  • Adhere to all Chrysalis policies and procedures.
  • Support the Chrysalis Mission, Vision, and Values.
  • Other duties as assigned.
Job Skills & Qualifications:
  • Interest in, experience working with, and sensitivity toward the Chrysalis client population.
  • Minimum 3 years' experience in social service work or related field, including supervision experience.
  • Bilingual (English and Spanish) required
  • Demonstrated leadership abilities and/or experience motivating team members toward completion of goals.
  • Excellent teamwork and leadership skills, including the ability to coach/mentor staff and clients.
  • Excellent verbal, written, communication, organization and time management skills.
  • Exceptional customer service, interpersonal, and public speaking skills, including the ability to use tact and diplomacy in all interactions and to appropriately represent Chrysalis to external audiences.
  • Demonstrated team player with a clear understanding of team dynamics.
  • High level of proficiency in online research and software applications including: Microsoft Office Suite and Internet required. Facility for data, including comfort with spreadsheets and database programs.
  • Previous experience in case management database program(s) preferred. Willingness to learn new computer applications.
  • Thrive in high-paced, demanding environment.
  • Ability to address challenging conflicts and operational problems, making timely decisions, often under pressure with tight and competing deadlines.
  • Reliable transportation. Willingness to travel among locations required. (Mileage reimbursed)

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.

FAIR CHANCE HIRING STATEMENT

Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.
Vacancy posted 19 hours ago
Similar jobs that could be interesting for youBased on the Program Manager, Client Services in Los Angeles, CA vacancy
  • The Elevance Health Companies, Inc. is seeking a Program Manager - California HMO to lead external client-facing programs, manage budgets, and coordinate cross-functional activities. The role requires navigating compliance obligations and partnering with regional teams... 
    Suggested
    Work at office
    Remote work
    2 days per week
    1 day per week

    The Elevance Health Companies, Inc.

    Los Angeles, CA
    2 days ago
  •  ...Job Overview We are seeking a Tax Manager to join our Private Client Services practice. The ideal candidate will efficiently oversee multiple client engagements...  ...coach junior team members. Participate in training programs and professional development activities to enhance... 
    Suggested
    Private practice
    Work at office
    Local area

    EisnerAmper

    Pasadena, CA
    4 days ago
  • Responsibilities Manage efforts for the Corporate and Middle Market Commercial Servicing team to provide elite service. Partner and collaborate with the leaders within...  ...to communicate effectively to both external clients as well as internal technical project teams. Must... 
    Suggested
    Work at office

    Valley Bank

    Los Angeles, CA
    1 day ago
  • $125k - $191k

     ...Join to apply for the Tax Manager - Private Client Services role at Weaver 6 days ago Be among the first 25 applicants Join to apply for the Tax Manager...  ...department. Our multi-faceted internal learning program including technical improvement, practice development, management... 
    Suggested
    Full time
    Flexible hours

    Weaver

    Los Angeles, CA
    1 day ago
  •  ...EisnerAmper is seeking a TaxSeniorManager to join the Private Client Services (PCS) practice. We are looking for a dynamic individual with...  ...advisory firms in the industry You will have the flexibility to manage your days in support of our commitment to work/life balance... 
    Suggested
    Temporary work
    Private practice
    Work at office
    Local area

    Dormont Manufacturing Company

    Pasadena, CA
    1 day ago
  •  ...Tax Manager At EisnerAmper, we look for individuals who welcome new ideas, encourage...  ...a Tax Manager to join the Private Client Services (PCS) practice. We are looking for a dynamic...  ...Development: Participate in training programs and professional development activities... 
    Temporary work
    Private practice
    Work at office
    Local area

    EisnerAmper

    Pasadena, CA
    2 days ago
  • Valley Bank in Los Angeles seeks a skilled banking professional to manage the Corporate and Middle Market Commercial Servicing team, ensuring elite service and communication within market verticals. You will train a team, review tasks, and implement improvements while complying... 

    Valley Bank

    Los Angeles, CA
    1 day ago
  • $80k - $110k

    Tatari is seeking a Client Services Manager in Los Angeles to drive account growth and serve as a trusted advisor to agency partners. Responsibilities include scaling TV campaigns, synthesizing data insights into actionable recommendations, and presented strategic narratives... 
    Work at office

    Tatari

    Los Angeles, CA
    1 day ago
  •  ...for professional achievement and career growth. The Senior Client Service Manager will play a key role in advancing the firm’s commitment to...  ...position, you’ll support the Client Service and Client Feedback programs while helping shape other firmwide initiatives that... 
    Worldwide

    Wilson Sonsini Goodrich & Rosati

    Los Angeles, CA
    5 days ago
  • $135k - $195.35k

    Senior Manager- Client Accounting Services Family OfficeSkip to main contentWe use cookies to enable necessary site functionality, to provide the best possible user experience, and to tailor future communications. By using this website, you agree to the use of cookies as... 
    Work at office
    Local area
    Worldwide

    Baker Tilly International

    Los Angeles, CA
    4 days ago
  • $70.3k - $85k

    VCA Animal Hospitals in Los Angeles is seeking a CSR Co-Manager to join our team. This role involves leading the 24-hour Client Service team and ensuring our CSRs provide exceptional service to clients. You will cultivate strong leadership within the team, manage client... 

    VCA Animal Hospitals

    Los Angeles, CA
    5 days ago
  • $140k - $180k

     ...Senior Manager, Client Accounting Services We are seeking a highly skilled and experienced Senior Manager for our Client Accounting Services Department...  ...incentives, education assistance, referral program, and more. G|S offers market-leading benefits, including... 
    Work at office

    Gursey

    Los Angeles, CA
    2 days ago
  • Inszone Insurance Services is hiring a Commercial Insurance Account Manager in Glendale, Arizona, responsible for managing...  ...customers. The role includes answering client inquiries, processing...  ...insurance and a 401K retirement program, contributing to a positive work... 
    Full time

    Inszone Insurance Services

    Glendale, CA
    4 days ago
  • $136k - $165k

    Job Summary Private Client Services at BDO is a boutique practice within our firm. Offering a high touch approach, we have extensive experience...  ...retirement, and life insurance planning. A Tax Experienced Manager, Private Client Services is responsible for utilizing their... 
    Private practice
    Work at office

    BDO USA, LLP

    Glendale, CA
    4 days ago
  • $112k - $150k

    Private Client Services at BDO is a boutique practice within our firm. Offering a high touch approach, we have extensive experience serving...  ...cash‑flow, retirement, and life insurance planning. A Tax Manager, Private Client Services is responsible for utilizing their educational... 
    Private practice
    Work at office

    BDO USA, LLP

    Glendale, CA
    5 days ago
  • $112k - $150k

    Job Summary Private Client Services at BDO is a boutique practice focusing on high‑net‑worth individuals, their families, family offices,...  ...and cash‑flow, retirement, and life insurance planning. A Tax Manager will use their education, experience, communication, time‑management... 
    Work at office

    BDO USA

    Los Angeles, CA
    4 days ago
  • BDO USA, Llp is seeking a Tax Manager for their Private Client Services in Los Angeles, California. This role involves managing tax and consulting engagements for high net-worth individuals, as well as supervising associates and providing guidance on technical issues. The... 

    BDO USA, Llp

    Los Angeles, CA
    4 days ago
  •  ...Associates, Inc. (RHA) is seeking a Senior Director in Santa Fe Springs. This full-time role leads programs, manages budgets and invoices, and serves as the primary client contact. You will oversee staff, subcontractors, and operational planning while supporting... 
    Full time
    For subcontractor

    SupportFinity™

    Santa Fe Springs, CA
    5 days ago
  •  ...Midwest and South. Backed by funds managed byApollo Global Management,...  ...and more reliable internet service to many rural markets...  ...growth, retention, and overall client satisfaction Provide support,...  ...Our benefits and paid time off programs reflect our underlying belief... 
    Work at office
    Immediate start
    Remote work

    GrabJobs

    Glendale, CA
    3 days ago
  • City Wide Facility Solutions is seeking a Facility Solutions Manager based in Los Angeles, CA. This role involves managing day-to-day operations for a portfolio of commercial clients, ensuring exceptional service delivery and relationship management. You will conduct... 
    Contract work
    For contractors

    City Wide Facility Solutions

    Los Angeles, CA
    5 days ago
  • $124.36k - $146.3k

     ...U.S. Bank ICG Relationship Manager At U.S. Bank, we're on a journey...  ...our newly formed Integrated Client Sales alternative delivery...  ...Acting as a trusted financial services partner and primary point of...  ...including incentive and recognition programs, equity stock purchase 401(k)... 
    Temporary work
    Work experience placement
    Work at office
    Remote work
    Flexible hours
    3 days per week

    U.S. Bancorp

    Los Angeles, CA
    5 days ago
  •  ...Project Based Housing SPA 4 Program: 1603-Housing Retention Department...  ...pm Status: Full-time/Exempt/Management Benefits: Medical, Vision,...  ...the Department of Health Services (DHS) and their Housing for Health...  .... Project-based Housing clients are linked to ICMS case managers... 
    Permanent employment
    Full time
    Temporary work
    Work at office
    Local area
    Work from home
    Monday to Friday
    Flexible hours

    The People Concern

    Los Angeles, CA
    5 days ago
  • $150k - $170k

     ...Senior Program Manager Sony Corporation of America (SCA) is seeking a Senior Program Manager to join the Digital Transformation (DX) Office based in San Diego or Los Angeles CA. The DX Office leads enterprise wide digital initiatives that reshape how Sony operates,... 
    Temporary work
    Summer work
    Work at office
    Immediate start
    Remote work
    Flexible hours

    Sony

    Los Angeles, CA
    4 days ago
  •  ...quality and reliability. Job Summary Quickparts seeks a dedicated Program Manager with an engineering mindset and a passion for exceptional customer experiences to serve as the central hub for customer service and program management. In this role, you’ll organize complex... 
    Work at office

    Quickparts

    Los Angeles, CA
    2 days ago
  •  ...Insight Global's client is seeking a Senior Program Manager to lead complex engineering and manufacturing programs from development through production...  ...disability, protected veteran status, military or uniformed service member status, or any other status or characteristic... 
    Contract work

    Insight Global

    Burbank, CA
    5 days ago
  • The Accounting Success Manager, CAS will be a part of a growing Customer Success team to ensure that our newly acquired clients are successfully onboarded onto our SaaS Accounting solution...  ...an emphasis on the Client Accounting Services industry. Once onboarded, this role... 
    Work at office
    3 days per week

    3M HEALTHCARE

    Los Angeles, CA
    2 days ago
  •  ...Manager | Client Engagement The Manager | Client Engagement will generate leads, qualify potential...  ...convince clients to buy furniture and services. Responsible for sales volume, margin...  ...in dealership lead generation programs such as telemarketing, open houses, industry... 
    Contract work
    For subcontractor
    Work at office
    Local area

    PeopleSpace - A Best In Class Haworth Partner

    Los Angeles, CA
    3 days ago
  • $105k - $119k

    Morgan Stanley is seeking a Group Director in Los Angeles to provide exceptional service to clients and support Financial Advisors. This senior role involves overseeing client service models and team operations, ensuring alignment with business goals. The ideal candidate... 

    Morgan Stanley

    Los Angeles, CA
    3 days ago
  •  ...Director of Finance Advisory to lead high-impact client engagements and oversee a $2M+ portfolio. In this role, you will manage a high-performing team and contribute to firm...  ...finance with proven leadership in client services and business growth. #J-18808-Ljbffr Confidential
    Remote job
    Flexible hours

    Confidential

    Los Angeles, CA
    5 days ago
  • Dormont Manufacturing Co is looking for a Director, Client Services in Los Angeles, California. The successful candidate will lead a team of HR Partners, enable them to act as key advisors, and oversee the implementation of effective HR strategies that align with university... 

    Dormont Manufacturing Co

    Los Angeles, CA
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Program Manager, Client Services. Be the first to apply!