Store Manager

Store Manager

The Retail Store Manager plans, directs, and coordinates the daily operations of their assigned retail store. They drive sales by helping staff understand quotas and goals, and coaching and motivating them to achieve those goals. The store manager supports Goodwill's Mission by efficiently generating the revenue that supports the various programs offered to the communities we serve.

The following duties are representative of the essential functions of the position. Other duties may be assigned as operational needs require:

• Maintains staffing at correct/budgeted levels and schedules to appropriately meet the needs of the business and maximize operational efficiency.
• Recruits, hires, onboards, and trains employees, providing feedback for performance reviews.
• Consistently evaluates employee performance and promptly addresses performance issues.
• Maintains adequate volume of merchandise on sales floor; ensures production and rotation volume is sufficient to meet or exceed revenue goals.
• Works various shifts, including weekends as assigned.
• Operates facility within budgeted expense levels and maintains and controls expenses to revenue.
• Manages workflow and facility layout to ensure appropriate stock levels.
• Maintains store presentation standards (organization/merchandising, cleanliness, stock rotations, proper inventory levels, signage, etc.)
• Maintains proper cash controls in accordance with company policies and procedures.
• Ensures that excellent customer service is offered to all shoppers and donors.
• Oversees and maintains neat, accurate, and timely reports and records (all assigned).
• Ensures the highest level of professionalism and uses best practices in the leadership of store personnel.
• Effectively presents information and responds to questions from employees, program participants, customers, and the public using tact, courtesy, and cooperativeness.
• Safeguards company equipment and property, including donated goods. Reports any incident of damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
• Communicates effectively and appropriately with all levels of store leadership.

Education and/or Experience, Technical Skills:

• High school diploma or equivalent required
• Experience working with diverse populations.
• Proven experience in retail management, including leading store operations, supervising teams, and achieving sales and operational goals.
• Strong background in staff hiring, training, coaching, and performance management.
• Experience managing inventory, merchandising, financial reporting, and loss prevention programs.
• Skilled in budgeting, expense management, and maximizing store profitability.
• Demonstrated ability to foster a positive, customer-focused environment and resolve operational or customer issues efficiently.
• Knowledge of compliance with company policies, safety regulations, and nonprofit retail operations is preferred.

Knowledge, Skills, and Abilities

• Ability to follow written and verbal instructions.
• Basic math skills (addition, subtraction, percentages, discounts, taxes, commissions).
• Ability to work independently and collaboratively.
• Strong customer service and communication skills; able to work effectively with a variety of individuals.
• Proficiency in completing assignments accurately and on time.
• Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.
• Ability to write routine reports and correspondence; speak effectively before groups of employees or customers.
• Ability to count money accurately and handle financial transactions.

Work Environment & Physical Demands

• Stand and walk up to 8 hours per day; frequent bending, twisting, reaching, and use of hands and arms.
• Lift and carry up to 30 lbs regularly; occasionally up to 50 lbs.
• Adequate vision (close and color) and manual dexterity required.
• Frequent talking and hearing required.
• Ability to follow instructions and perform job functions safely.
• Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Qualification Requirements :

• Must pass a drug screen.
• A criminal background check is required; consideration will be given to applicants with criminal histories in accordance with applicable law.
• A driver's license check is required if approved to drive a forklift.
• Ability to perform all essential functions with or without reasonable accommodation.