Collision Estimator

We welcome unique talents from all backgrounds and characteristics. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. Job Description The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers, including all communication. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring alignment with all team members in achieving the repair facility's KPIs. Key Job Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details. Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service. Ensure compliance with all insurance client requirements, processes and metrics. Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery. Communicate all customer requests and needs to appropriate team members. Provide positive energy when greeting customers in person and on the phone. Understand all required Insurance programs and procedures. Participate in daily production walks with the Management Team, as required. Support all team members when required. Participate in monthly Health & Safety and staff meetings, if required. Attend training, information sessions and workshops recommended by Store Manager. Minimum Education And/or Experience Required For The Job Knowledge of Repairs and OE Guidelines. High School Diploma or equivalent. Awareness of where to look for answers. Basic Computer Skills. Compliance with DRP’s minimum of 1-year experience. Required Knowledge, Skills, & Abilities Awareness of where to look for answers. Basic Computer Skills. Compliance with DRP’s minimum of 1-year experience. Must be willing to complete I-CAR Training. Valid Driver’s License. Benefits That Drive Your Success Annual Paid Time Off (PTO) plans. 2 weeks of Paid Parental Leave for Full‑time Employees who work a minimum of 30 hours per week. 6 paid holidays annually. Medical, Prescription Drug, Dental & Vision Insurance effective Day 1. 401(k) Retirement Plan with company match. Employer‑Paid Short‑Term Disability & Life Insurance. Additional Voluntary Life Insurance. Continuing Education Opportunities. Free Prescription or Non‑Prescription Safety Glasses annually. Annual Voluntary Uniform Stipend. Voluntary Daily Pay option available. #J-18808-Ljbffr