Business Analyst

About the job Business Analyst


Role: Business Analyst

• Lead workshops, interviews, and working sessions with cross-functional stakeholders to elicit business needs, pain points, and improvement opportunities.
• Proactively drive conversations, asking the right questions, challenging assumptions, and aligning stakeholders on problem statements and priorities.
• Translate stakeholder inputs into clearly defined business objectives, scope, and success metrics.

• Document current-state (AS-IS) processes using standard methodologies (e.g., BPMN, swimlane diagrams, SIPOC as applicable).
• Identify inefficiencies, control gaps, bottlenecks, duplication, and manual workarounds; quantify impact where possible.
• Design and validate future-state (TO-BE) processes, ensuring alignment with business goals, compliance needs, and operational feasibility.
• Support change impact analysis and help define rollout/transition approaches.

• Produce high-quality documentation such as BRDs , functional requirement documents, user stories, process flows, business rules, and acceptance criteria.
• Ensure requirements are complete, testable, traceable, and aligned to stakeholder expectations.
• Maintain requirements traceability throughout delivery, including scope control and change management support.

• Use data to validate problems, measure baseline performance, and support solution recommendations.
• Perform data analysis (trends, root cause, exceptions, segmentation) to identify drivers of process issues.
• Define reporting requirements and help establish KPIs to measure post-implementation improvements.

• Define UAT strategy and approach aligned with business objectives.
• Create and manage test artifacts: UAT plans, test scenarios, test cases, test scripts, and defect triage processes.
• Coordinate with business users during testing cycles, ensuring timely execution and clear feedback loops.
• Partner with QA and development teams to validate fixes, confirm acceptance criteria, and support go/no-go decisions.

• 5+ years of Business Analyst experience (or equivalent) delivering process and/or system improvements.
• Proven expertise in business process mapping and process redesign (AS-IS/TO-BE).
• Strong experience in requirements elicitation and documentation, including BRD creation and associated artifacts.
• Hands-on experience leading UAT end-to-end (planning, case creation, execution coordination, defect management).
• Strong data analysis skills (ability to interpret data, identify insights, and support decisions).
• Demonstrated ability to influence and align diverse stakeholders, including senior business leaders.
• Excellent written and verbal communication; ability to translate complex concepts into clear narratives and visuals.
• Strong analytical and problem-solving mindset; comfortable with ambiguity and complex process environments.
• Experience in Energy & Utilities vertical a huge plus

• Bachelor's degree in Business, Information Systems, Engineering, or a related field (or equivalent experience).