Operations Manager

Why Join Us? Take the lead in keeping traffic moving! Operations Manager FC Traffic Control, Inc. is seeking a skilled and results-driven Branch Manager to oversee operations, safety, and team performance at one of our key locations. You’ll play a pivotal role in managing personnel, streamlining processes, ensuring customer satisfaction, and maintaining compliance—all while delivering exceptional service. If you thrive on leadership, organization, and operational excellence, this is your opportunity to make a measurable impact. What You’ll Do (and Love Doing!) Leadership & Supervision Oversee daily operations and field staff, including scheduling, dispatch, and job assignments. Supervise and support Supervisors and Traffic Control Technicians. Conduct timely and constructive performance evaluations and manage coaching, discipline, and terminations per company policy. Hire, train, and mentor field staff, promoting a culture of teamwork and accountability. Facilitate regular team meetings to reinforce expectations, safety, and company updates. Operational Management Monitor and improve operational efficiency using defined metrics and standards. Analyze business procedures and implement policy or workflow improvements. Ensure timely input of employee timesheets, job references, and project data. Oversee maintenance planning, equipment readiness, and traffic control setups in the field. Prioritize tasks and delegate as necessary for smooth operations and timely project delivery. Oversee employee schedules and ensure timely approval of hours worked for accurate payroll processing. Financial & Strategic Oversight Forecast and manage branch budget and cost of sales to meet financial goals. Track operational KPIs and implement strategies to reduce costs and improve service delivery. Review and approve payroll, purchasing, and operational expenditures. Collaborate with leadership to integrate technology, safety, and customer service best practices. Safety & Compliance Enforce traffic control standards, MUTCD guidelines, and local/state regulations. Conduct site visits, safety audits, and toolbox talks to promote a safety-first culture. Identify training needs and ensure staff certifications are maintained and up to date. Customer & Business Relations Act as the branch liaison with clients, contractors, and municipal representatives. Respond to service inquiries and resolve issues to maintain high client satisfaction. Work with business development and sales to grow local operations and secure new business. Required Skills & Qualifications 5+ years in traffic control or construction operations, with 2+ years in a leadership or supervisory role. Deep understanding of traffic control procedures, plans, and regulations. Excellent written and verbal communication, analytical thinking, and decision-making skills. Proficient in Microsoft Office 365 (Outlook, Teams, SharePoint, etc.). Proven ability to manage multiple teams and projects in a fast-paced environment. Valid driver’s license and clean driving record. Must be able to work nights, weekends, holidays, and emergency shifts as needed. Flexibility is essential to meet the demands of FC247365 operations. Preferred Qualifications Traffic Control Supervisor (TCS) Certification. Experience with fleet management and digital operations systems. Knowledge of local DOT and labor compliance. Why You’ll Love It Here At FC Traffic Control, we believe in taking care of our team. We understand the importance of health and well-being, which is why we offer partially employer-paid health benefits, including medical, dental, and vision available after just 60 days of employment. To support your work-life balance, we provide paid time off (PTO), giving you the flexibility to rest, recharge, and take care of what matters most to you. We value driven individuals who take initiative, solve problems on the spot, and bring energy and purpose to every task. With opportunities to grow in our expanding company, you’ll find a path to advance your career while working in an environment built on hard work, teamwork, and a positive attitude. Equal Employment Opportunities Employer #J-18808-Ljbffr