Shift Manager

Job Description

Job Description

NOW HIRING EXPERIENCED SHIFT MANAGERS at WINGSTOP.

WEEKEND & WEEKNIGHT NIGHT SHIFT REQUIRED & SOME DAYS

BILINGUAL ENGLISH & SPANISH IS A PLUS

Shift Leads are the leaders of tomorrow, learning all positions including Guest Service Expert (Cashier) and Flavor Expert (Cook), in addition to management responsibilities. You are Training to lead the team and become the next Assistant General Manager (AGM) and General Manager (GM).

Shift Lead job description:

Bonus Eligible Position - paid quarterly

We are looking for a Shift Managers to oversee operations and workers during scheduled shifts and guide the team to deliver excellent guest experiences. Shift Leader responsibilities include cashier & cook duties, and administrative tasks including scheduling, inventory, placing orders. Ultimately, you will ensure all aspects of your shift run smoothly and effectively. If you’re a leader committed to quality service and have experience in our industry, we’d like to meet you.

Minimum Requirements:

• 2+ years previous restaurant experience required
• CFM Certified Food Manager Certificate
• Maintain dependable schedule and predictable attendance
• Have reliable transportation
• REQUIRED - Available to work weekend shifts, nights and Sundays.

Responsibilities

• Provide direction and feedback to workers during shifts
• Be able to perform the duties of cooks and cashiers.
• Schedule employee shifts and assign duties.
• Manage time-off requests and handle last-minute absences.
• Train and coach new employees
• Inspect equipment and communicate the need for repairs or replacements to management.
• Check cash drawers and prepare bank deposits.
• Ensure health, safety, and Wingstop brand standards are followed.
• Address customer and employee complaints
• Resolve conflicts between workers.
• Foster and maintain a positive work environment.
• Be able to lift 40-50 pounds and organize and put away truck orders.

Skills

• Proven experience as a Shift Leader or relevant managerial role
• Knowledge of the industry and relevant health and safety regulations
• Commitment to excellent service
• Working well within a team
• Leadership skills and ability to make decisions fast.
• Strong problem-solving aptitude
• Ability to stand for long periods.
• High school diploma is preferred.

Wingstop's best flavor is our people. Find your crew at our restaurant. We are in the Flavor Business, and our best flavor is our people. If you are looking for a career and not just a job, you are in the right place! We invest in career progression, providing development courses via WINGU training platform and promoting from within. We don't just accept difference — we celebrate it, support it, and thrive on it because it benefits our team members, guests, and community. Wingstop is proud to be an equal opportunity workplace and is an affirmative action employer.

Wing Team Traits:

• Genuine desire to serve guests
• Serve the world flavor by preparing awesome wings and fries.
• Deliver world-class service to our guests by displaying a calm, tactful demeanor while working in a high-paced environment.
• Handle multiple tasks with a sense of urgency and follow-through
• Well organized and detail-oriented
• Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement
• Has an outgoing personality
• Strong work ethic
• Other duties as assigned
• Comply with food, health & safety regulations. Our restaurants and team are fully equipped with the proper resources to protect themselves and others from any possible contamination.

*INDOF

Wing Team Perks:

• Wingstop Foundation financial assistance and support
• Paid Time Off after 1 year
• Holiday Closures - Christmas, Thanksgiving, & Easter Sunday
• Team Member Recognition
• Free Meal during shift
• Competitive Pay, Bonus & Advancement Opportunities - we promote from within.

Who We Are:

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner-operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest-growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team. We all win together.

Find out why Wingstop is a Great Place to Work! No one does wings like us because no one cares like us. We take pride in being the ones who serve the world flavor. To do this well, it takes a team of people who don't just show up. They Get. At. It. Every. Day.

Company Description

Who We Are:\r\n\r\nWe’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner-operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest-growing brands in the restaurant industry.\r\n\r\nAbove all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team. We all win together.\r\n\r\nFind out why Wingstop is a Great Place to Work! No one does wings like us because no one cares like us. We take pride in being the ones who serve the world flavor. To do this well, it takes a team of people who don't just show up. They Get. At. It. Every. Day.