ASSISTANT BRANCH MANAGER HIDDEN

Job Details Job Location: Aberdeen Office - Aberdeen, MD 21001 Position Type: Full Time Salary Range: $45,000 - $65,000 per year Job Category: Banking Summary Are you looking for a rewarding career? Look no further than Harford Bank, where we are committed to your growth and success. We believe in providing a supportive and inclusive environment that fosters collaboration, community pride, and personal development. We are made up of passionate individuals who are dedicated to delivering exceptional customer service and driving positive change in the areas we serve. “Community is our Strength” is more than just our tagline, it’s how we operate. Responsibilities Open new accounts and refer customers to other lines of business as needed. Perform ATM balancing and replenishment. Ensure the branch is operationally sound. Ensure that Tellers and Universal Bankers are trained and competent in explaining all products and services offered. Responsible for daily operations of retail branch office. Ensure procedures are followed or make authorized exceptions to procedure/policy to maintain optimal branch performance in service quality, accuracy, transactions, or decisions requiring a higher level of authority for approval or signature within the branch. Obtain NMLS certificate credentials as soon as possible to be able to discuss and process loan applications; interview loan applicants, gather necessary documentation, forward to the loan department and follow up with customers as needed. Assist in the completion of loan settlements and submit completed loan package to the loan department. Have a complete understanding of all products sold in the retail branches and familiarity with products sold by other business lines. Maintain knowledge of credit standards and loan processing procedures for retail and small business loans. Set a tone of superior customer service and coach other branch personnel to the same standard. Assist the Branch Manager in ensuring adequate staffing and that all personnel are trained in operational and branch procedures. Assist with employee scheduling and completing employee weekly timesheet for payroll; minimize branch turnover and overtime. Supervise and coach assigned branch staff to develop knowledge, skills, and abilities to maximize performance potential to support Harford Bank’s sales processes. Provide regular feedback to staff on progress. Document performance and complete performance evaluations in a timely manner. Participate in interview process for potential new hires. Routinely and consistently provide guidance and training to branch team. Actively contribute to employee management and training. Review management reports to determine productivity and/or problem areas and ensure corrective action is taken. Evaluate performance and recommend personnel actions such as promotions, transfers, salary increases, schedule changes and terminations. Qualifications High School diploma or GED required. Associate’s degree preferred but not required. Minimum 3 years of retail banking experience, including at least 1 year of platform work. Prior supervisory/management experience preferred. Minimum 1 year of face‑to‑face customer service experience. Ability to train and lead others. Maintain a high level of confidentiality. Understand regulations while delivering superior customer experience. Customer focused service and sales skills. Understand consumer and small business banking solutions including lending. Strong overall knowledge of bank operations. NMLS Certified (transferable, or willing to get certified in role). Proficiency in banking software and transaction processing systems. Knowledge of banking regulations and compliance requirements. Responsible for understanding the Bank's BSA/AML Policy, including satisfactory completion of required annual BSA/AML training as applicable to position and appropriately applying this knowledge to daily activities and responsibilities, specifically understanding that any suspicious activity must be reported to the BSA Officer immediately. Harford Bank is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, and sexual orientation/gender identity. Must successfully pass the background and credit check. #J-18808-Ljbffr Harford Bank