Agent Support Unit Level II

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

This position is for an in-office role. We are seeking candidates in the greater Salt Lake City and surrounding area only. No relocation assistance is available and out-of-state candidates will be rejected. Typical business hours of 9-5, but flexible schedule can be arranged.
We're currently hiring additional staff members to provide onboarding, licensing and sales support to our growing team of sales agents. An ideal candidate would be able to engage with our agents, answer questions, resolve questions and concerns, and provide support services so that our agents can increase their sales volume.

Job Description

Position Highlights

• Assist agents with new onboarding process
• Represent our firm with the utmost integrity and create a lasting impression with agents and insurance companies
• Provide guidance to agents for licensing and renewal process
• Conduct Zoom meetings to provide clarification and high level support
• Interact with our agents through omnichannel platforms. Phone, text, email, chat and more.
• Input agent data into CRM systems
• Create workflows, reminders, support tickets, and complete daily/weekly tasks
• Order sales materials
• Direct agents to tools and resources in our website and other carrier websites
• Report weekly outcomes to leadership and make recommendations for improvement
• Learn industry best practices and jargon

Qualifications

• High School diploma or equivalent
• Higher level experience than Agent Support Specialist Level I
• Strong service mindset and ability to communicate effectively
• Experience with CRMs or POS systems
• Ability to multi task and prioritize responsibilities
• Problem solving skills
• Growth and results oriented perspective
• Creativity and innovation mindset
• Insurance license or industry knowledge a plus
• Bilingual abilities a plus
• Ability to learn and adapt quickly

We want candidates with a sincere interest in the insurance industry; those that are looking for a career path and growth potential. Serious business professionals only. If you're just looking for a job and to punch the clock, please don't apply.
Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

What AmeriLife Offers

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at View email address on aiapply.co .

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.