Product Specialist

Contract Gardiner, Maine

• Location: Gardiner, Maine
• Type: Contract
• Job #21031

Product Specialist in Gardiner, Maine: ProSearch is seeking a detail-oriented and collaborative Product Specialist to support the administration, implementation, and continuous improvement of an innovative Roof and Flood Mitigation Resiliency Program. This onsite opportunity offers the chance to work at the intersection of program management, risk mitigation, insurance, construction, public policy, and operational excellence, helping property owners strengthen resilience against natural hazards.


If you enjoy managing complex processes, working with diverse stakeholders, improving systems, and delivering exceptional customer experiences, this role offers meaningful work with a direct impact on communities throughout Maine.


Top 3 Skills:

• User Acceptance Testing
• Create Training Materials
• Stakeholder Engagement

Why Consider This Opportunity?
This position provides the opportunity to:

• Play a key role in the administration of a statewide resiliency and mitigation program
• Collaborate with insurance organizations, construction professionals, contractors, evaluators, and technology partners
• Influence process improvements and operational efficiency
• Serve as a trusted resource for applicants navigating financial assistance programs
• Gain exposure to public policy, risk management, insurance, construction, and program administration
• Join a mission-driven initiative focused on protecting property owners from catastrophic natural hazards

Key Responsibilities

Program Administration & Operations

• Support program implementation, operational setup, and ongoing process improvement initiatives
• Help develop and refine workflows to improve efficiency and program effectiveness
• Monitor applications through all phases of review, approval, and completion

Application Review & Compliance

• Review applications for completeness, accuracy, eligibility, and compliance with program requirements
• Ensure timely processing and communication throughout the application lifecycle
• Maintain accurate records and documentation to support program integrity

User Acceptance Testing (UAT)

• Conduct user acceptance testing (UAT) to validate system functionality and ensure alignment with business requirements
• Document findings, identify issues, and collaborate with stakeholders on improvements
• Support system enhancements and technology-driven process improvements

Stakeholder Coordination

• Serve as a subject matter expert on program policies, procedures, and eligibility guidelines
• Coordinate with contractors, evaluators, insurance organizations, and external partners
• Respond to applicant questions and provide guidance throughout the review process
• Build and maintain productive working relationships with internal and external stakeholders

Continuous Improvement

• Identify opportunities to improve customer experience, operational efficiency, and program performance
• Review training materials, documentation, and program resources for accuracy and consistency
• Support quality assurance efforts and process optimization initiatives

Qualifications
We're interested in candidates who bring a combination of analytical thinking, program coordination, stakeholder management, and operational expertise.
Qualified candidates may possess:

• Bachelor's degree or equivalent experience in: Public Administration, Business Administration, Finance, Emergency Management, Insurance, Public Policy, Engineering, Construction, Risk Management, or Related fields
• Experience supporting programs, operations, compliance, or process improvement initiatives
• Strong organizational and project coordination skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Experience working with applications, documentation review, or compliance processes
• Strong attention to detail and commitment to accuracy
• Experience working with technology platforms, testing, or business systems is a plus

Ideal Backgrounds
Candidates from a variety of professional backgrounds may be successful in this role, including Product Specialist, Program Specialist, Program Coordinator, Operations Coordinator, Compliance Specialist, Project Coordinator, Risk Management Professional, Insurance Professional, Construction Program Coordinator, Emergency Management Professional, Business Analyst, or Program Administrator.

What Makes Someone Successful in This Role?


Successful candidates are:

• Highly organized and process-driven
• Comfortable working with multiple stakeholders
• Skilled at balancing customer service with compliance requirements
• Naturally curious and focused on continuous improvement
• Effective communicators who can navigate complex situations with professionalism
• Detail-oriented while maintaining a big-picture perspective

Compensation: $35/hour
Location: Gardiner, Maine
Work Arrangement: On-Site

Ready to Apply?
If you're looking for a Product Specialist job in Gardiner, Maine where you can contribute to meaningful programs, collaborate with industry professionals, and help drive operational excellence, we'd love to hear from you.


Apply today through ProSearch to learn more about this onsite Product Specialist opportunity in Gardiner, ME.


Salary Disclaimer
The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. Compensation may also vary based on where a role is performed.
Equal Opportunity Statement
ProSearch is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to legally protected characteristics. All employment decisions are based on business needs, job requirements, and individual qualifications.
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