Senior Technical Support Engineer
Advantage 360
- # Senior Technical Support EngineerApplylocations: Remote, Massachusetts, United States: Remote, Texas, United States: Remote, New Jersey, United States: Remote, New Hampshire, United Statestime type: Full timeposted on: Posted 6 Days Agojob requisition id: JR107118# Job SummaryThe Senior Technical Support Engineer is responsible for providing advanced technical assistance and troubleshooting for customers, ensuring timely resolution of complex issues and maintaining high levels of customer satisfaction. This role involves diagnosing intricate problems, implementing solutions, and collaborating with internal teams to deliver exceptional support.# Key Responsibilities* Respond to and resolve customer support tickets across multiple products and platforms.* Diagnose and troubleshoot software, hardware, and network issues.* Implement workarounds and permanent fixes for customer-impacting problems.* Collaborate with development teams to escalate and resolve critical bugs.* Maintain accurate documentation of issues, resolutions, and processes.* Develop Method of Procedure (MOP) documents for standard support activities.* Ensure compliance with service-level agreements (SLAs) and internal quality standards.* After-hours and weekend on-call availability on a rotating basis.* Occasional night or weekend work required for scheduled maintenance windows.# # Required Skills & Qualifications* Bachelor’s degree in Computer Science, Information Technology, or a related field.* 5+ years of experience in Support, QA, Systems Engineering, or another similar role.* Excellent problem-solving and analytical skills.* Strong communication and interpersonal skills for effective customer interaction.* Ability to work under pressure and manage multiple priorities.* Capable of working with minimal supervision.* User-level knowledge of Linux.* Competent in analyzing packet captures with Wireshark# Preferred Qualifications* Expertise in mobile network technologies including 4G/LTE, and 5G core components (UPF/SMF).* Knowledge of cloud platforms and virtualization technologies.* Kubernetes and Red Hat OpenShift (OCP) expertise.* Knowledge of 4G and 5G Small Cells.* Familiarity with Fixed Wireless Access (FWA) technologies and implementations.* Basic understanding of databases (MariaDB, MySQL).* Shell scripting basics.* Acquainted with Grafana, Elasticsearch, and Kibana.### About UsAxyom.Core Provides Cloud native 5G network function (CNFs) in the core and access networks. Axyom.Core joins Lumine Group through a carve-out from Casa Systems.### Market OfferingAxyom.Core solutions include Access & Mobility Management, Session Management, User Plan, Network Repository, and Network Slicing Functions, amongst others.
- J-18808-Ljbffr Advantage 360
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Senior Technical Support Engineer in Wisconsin vacancy
- A leading energy technology company is seeking a Senior Industrial Technical Support Specialist to provide advanced technical support to dealers. The ideal candidate will have over 7 years of experience in automotive repair or generators, with strong customer service and...SeniorRemote job
- Senior IT Purchasing SpecialistCorporate Headquarters12575 Uline Drive, Pleasant Prairie, WI 53158Set us up with the best in tech! Join... ...IT at Uline?Uline’s 450+ person in-house tech team builds and supports the custom systems that run our business. The team owns and...SeniorFull timeContract work
$97.41k - $135.83k
...work location, balancing what your work requires. This Senior Support Engineer - TRACE supports HVAC solutions through the customer... ...Responsibilities (others may be added): · Provide direct Technical Support to Engineering and Contractor customers using TRACE...SeniorHourly payContract workFor contractorsLocal areaWork from homeNight shiftTrane Technologies plc
La Crosse, WI1 day ago- ...assigned projects; communicating complex technical requirements to non-technical personnel;... ...preparing and presenting briefings to senior management officials on complex/controversial... ...development projects from design to support; evaluating the effectiveness of installed...Senior
Treasury Department
Wausau, WI1 day ago $129k - $145k
...: Job Summary The Senior Developer is responsible for leading... ...the design, development, and support of enterprise integration... ...including Operations, Supply Chain, Engineering, and Finance, to deliver... ...data operations. Provide technical guidance and mentorship to junior...SeniorFull timeNeenah Foundry Company
Neenah, WI3 days ago- ...Overview Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of workplace technology. In this role, you... ...automation and modernization efforts, and serve as a technical expert for technologies including Microsoft Intune, SCCM,...SeniorWork from homeFlexible hoursWeekend workAfternoon shift
Unavailable
Madison, WI1 day ago - ...Senior Desktop Engineer The Senior Desktop Engineer will provide Tier 1, front-line technical support, to local and remote employees. This includes assisting with desktops, laptops, mobile devices, peripherals, and basic networking. You'll help ensure users stay productive...SeniorWork experience placementWork at officeLocal areaRemote work
GEI Consultants
Green Bay, WI5 days ago - Senior IT Technician Houston, Texas About ICE Infrastructure Consulting & Engineering, LLC (ICE) is a nationally recognized transportation design... .... Our success is built on technical excellence, innovation, and... ..., security, and support that enables more than 500...SeniorFull timeCasual workWork at officeLocal areaRemote workRelocationMonday to FridayFlexible hoursNight shiftAfternoon shift
$70.32k - $105.48k
About the Job: The IT Audit Senior Specialist will be responsible for supporting the planning, execution, and reporting of information technology and cybersecurity... ..., business stakeholders, and IT management in both technical and non-technical terms.Demonstrates effective...SeniorFull time$56.5k - $70.6k
Are you passionate about endpoint management, virtual desktop technologies, and delivering exceptional technical support? Quartz is looking for a Desktop Support Engineer (Tier 2 & 3 Support) to join our IT team and help shape the future of our workplace technology...SeniorWork from homeFlexible hours$120k - $140k
...have YOUR future covered.Summary:In this senior role within IT Operations, you will lead... ...ownership, and trust in configuration data that supports effective ITSM and operational decision‑... ...the Identification and Reconciliation Engine.Develop, document, implement, and...SeniorFull timeTemporary workImmediate start$35 - $40 per hour
...A technology solutions firm is seeking a Senior IT Support Technician in Milwaukee, WI. This mid-senior level position involves providing top-tier IT support across various locations, troubleshooting software and hardware issues, and ensuring compliance with HIPAA standards...SeniorHourly payCDW
Milwaukee, WI3 days ago$86.63k - $132.83k
...Satellite System (GNSS) and auto guidance technology. This is a senior technical support role covering GNSS positioning, auto guidance, and... ...experience, and you work those cases with them. Quality and Engineering rely on you to surface the trends and defects showing up in...SeniorInterim roleSeasonal workWork at officeRemote workFlexible hoursShift work$130k - $190k
Eaton’s Corporate Sector division is currently seeking a Senior Technical Specialist, AI Governance. This position can sit out of any of... ...who leads the technical direction of the AI-Native Software Engineering pod inside Eaton's Data & AI Governance Office. The role designs...SeniorLive inWork at officeLocal areaRelocation- Generac is hiring a Technical Support Representative III in Waukesha, Wisconsin, to provide expert technical support to their authorized dealer network. The role involves troubleshooting complex issues, mentoring less experienced representatives, and ensuring effective...Senior
- ...around the world. We believe building engineering is more than systems and structures,... ...the critical infrastructure that supports the digital age and shapes the spaces... ...legacy of excellence.In the role of Senior Electrical Technical Specialist, we'll count on you to: Perform...SeniorContract work
- ...Software Technical Support Role This role is focused on software technical support, helping customers resolve application and system issues... ..., customer training, and collaboration with software engineering teams, with opportunities to work with AI technologies and industrial...Local area
KION GROUP
Milwaukee, WI4 days ago - ...Sr IT Application Support Specialist Cheers to creating an incredible tomorrow! At Molson Coors, we tackle big challenges and defy... ...outside service providers, plus application development and delivery technical skills. You communicate persuasively and effectively, both...SeniorWork at officeFlexible hours
Coors Banquet Beer
Milwaukee, WI4 days ago - A technology solutions provider is seeking a skilled technical support specialist to assist customers in resolving issues related to hardware, software, and operating systems. The role requires 2-5 years of experience in IT support and strong communication skills. Candidates...SeniorRemote work
- ...with dignity under licensed supervision. Responsibilities include medication administration, documentation, care plan collaboration, and resident education. Experience in senior care and a state CMA certification are preferred. #J-18808-Ljbffr RHG HEALTHCARE SERVICES LLCSeniorPart time
- ...and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time onsite Technical Support Engineer in Dallas, TX we’re looking for? Your future role Take on a new challenge and apply your technical support and...Full timeWorldwideNight shift
- Your role As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel quickly resolve complex technical issues and maintain reliable equipment performance...Work from homeFlexible hours
$81k - $101k
...meaningful value to our clients across the world. Today we support more than 5,100 clients across the global education,... ...Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams...Full timeTemporary workLocal area- ...communicator who also likes hands-on troubleshooting? If you answered yes to the above, join the ETC Technical Services team today as our next Technical Support Engineer ! This position will be located at our global headquarters in Middleton, WI. Qualified applicants...Weekend workAfternoon shift
- .... Jij bent verantwoordelijk voor de SDT Support desk. Je bent de hardware specialist op... ...werkt eveneens nauw samen met de project engineers die je alles zullen leren over hun projecten... ...tot je ze hebt opgelost . Een “technical deep dive” is je tweede natuur. Communicatief...Remote work
$96.43k - $127.77k
...00 pm (Mon-Fri) OnsiteThe team provides support 365 days a yearCompensationAt S&C, we are... ...criteria. Join Our Team as a Senior Desktop & Network Support Analyst!We are... ..., the successful candidate will balance technical proficiency with empathy and patience, excelling...SeniorTemporary workWork experience placementLocal areaWorldwideFlexible hours- ...development Cloud and App development As a Software Engineer / Analyst you will acquire deep technical knowledge of the solutions we are building. Together... ..."platformowner" You assist the team with 3rd line support You follow technological evolutions within your...SeniorPermanent employmentContract workRemote workWork from home2 days per week
- ...Job Description Job Description Position: Manufacturing Technical Support Specialist/ Deviations Specialist Location: Madison, WI (... ...equipment and process improvements. 11. Work alongside a group of engineers, scientists, and other colleagues to drive the facility fit...Contract workWork at office
Tekhawks LLC
Madison, WI5 days ago - ...A leading IT services provider is seeking a Network Support Technician in Wisconsin to provide both onsite and remote Tier 2 support for DHS customers. This role includes troubleshooting user IT issues, maintaining network devices, and ensuring system health. Candidates...Remote work
Inserso
Wausau, WI3 days ago - ...to incidents after they occur.Provide senior technical depth that the current generalist model... ..., and documentation standards.Support Bitbucket configuration and access where... ...Boston, or New York offices.5+ years in IT engineering or systems administration with a concentration...SeniorFull timeFor contractors
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Technical Support Engineer. Be the first to apply!
Related searches
- line support engineer Wisconsin
- IT engineer Wisconsin
- IT support engineer Wisconsin
- IT developer Wisconsin
- operations support system engineer Wisconsin
- technical support engineer Wisconsin
- tech support engineer Wisconsin
- remote support engineer Wisconsin
- senior application support engineer Wisconsin
- remote network administrator / IT support engineer Wisconsin