Evening F&B Ops Manager — Boutique Luxury (Austin)

*This position will mainly consist of PM closing shifts*Location: AustinReports To: Food and Beverage DirectorExperience Required: Minimum 3–5 years of progressive hotel operations leadership experience, preferably in boutique, lifestyle, or luxury properties.Markets: HoustonAbout Hotel ZaZa:Hotel ZaZa is a boutique luxury brand known for its bold style, exceptional service, and unforgettable guest experiences. With properties in Houston, Austin, and Dallas, we blend artful design with a vibrant atmosphere that captures the spirit of Texas.Position Overview:The Operations Manager at Hotel ZaZa Austin is a dynamic, hands‑on leader responsible for overseeing the daily execution of the outlets operation. This role ensures a seamless guest experience aligned with ZaZa’s unique blend of boutique luxury, bold style, and uncompromising service standards. The ideal candidate thrives in a fast‑paced environment, demonstrates exceptional attention to detail, and builds high-performing teams across multiple departments. This leader will model a strong service culture, elevate operational efficiencies, and partner closely with department heads to deliver memorable guest experiences that reflect the ZaZa brand.Key Responsibilities:Provide daily oversight in the Food & Beverage operations to ensure alignment with hotel standards.Lead service walk-throughs across public spaces and outlets to verify brand consistency, cleanliness, and readiness.Maintain strong visibility on the floor, supporting teams during peak periods to ensure flawless service delivery.Champion a guest-first culture, resolving complex service issues and ensuring timely, empathetic follow-up.Collaborate with other departments to curate unique ZaZa-style experiences tailored to both hotel and local clientele.Ensure consistent communication of service standards, safety practices, and operational expectations.Monitor labor, productivity, inventory controls, and cost efficiencies while maintaining high service levels.Uphold Hotel ZaZa’s unique brand identity through service delivery, guest interaction, and operational aesthetics.Ensure compliance with health department standards, safety regulations, and hotel policies.Oversee successful execution of special events, activations, and VIP programs reflective of the ZaZa experience. #J-18808-Ljbffr Paycom