Nickelodeon Universe Retail Cashier - Part Time

Guest Service Representative

To provide exceptional guest service to all guests at Mall of America and to assist guests in purchasing merchandise and tickets for Nickelodeon Universe .

Essential Duties And Responsibilities:

• Provide exceptional guest service by greeting and conversing with guests and determining their needs.
• Assist guests with product questions and general questions about MOA and the local region.
• Recommend, select and assist in locating merchandise based on guests' needs.
• Prepare and organize product for display for purchase.
• Maintain knowledge of current sales, promotions, and discounts.
• Understand specific product knowledge such as features, similar products, and benefits.
• Clean, organize, stock, and maintain specific product displays as directed.
• Complete inventory on selected products while keeping items organized and maintained.
• Communicate inventory levels of assigned product area to supervisors.
• Oversee safety and cleanliness of the sales floor.
• Ring and count out funds accurately and timely following established cash handling procedures.
• Consistently practice procedures of loss prevention.
• Utilize suggestive selling techniques to increase sales.
• Print and change Order Entry orders.
• Complete safety checklist and training.
• Check in retail stock, ensure that all product is on the sales floor and represented, placing backstock in the proper location in the stockrooms.
• Cross train with other MOA departments, and willing to regularly be assigned to assist as needed.
• Work a flexible schedule, including weekends, evenings, holidays, and high-volume days.
• Additional duties as assigned.

Knowledge, Skills, And Abilities:

• Must be at least 15 years of age.
• Outstanding guest service skills.
• Basic knowledge of computers.
• Excellent verbal and written communication skills.
• Basic math skills
• Previous point of sale experience including cash handling.
• Interpersonal skills working alone and with team.
• Previous retail experience preferred.
• Previous guest service experience preferred.

Physical Job Requirements:

While performing the duties of this job, the team member will frequently be required to speak and listen to guests in order to understand their needs and communicate a solution. Team member must also possess a level of hearing that will continuously allow them to be aware of their surroundings and recognize when a guest needs their attention. Specific vision abilities required by this job include frequent close vision, peripheral vision, depth perception, and ability to adjust focus. Team members are required to be able to tolerate multiple sensory stimuli at once while performing their duties. These stimuli may include: loud auditory/noise, smells/olfactory, bright lights, colors, motion, and other visual stimuli.

• Walk: Occasionally, about 50% of the time
• Stand: Frequently, about 70% of the time
• Sit: Rarely, about 5% of the time
• Bend/Stoop: Infrequently, about 15% of the time
• Kneel/Squat: Infrequently, about 15% of the time
• Climb: Rarely, about 5% of the time
• Lift/Carry
• Less than 10lb: Frequently, about 75% of the time
• 11-25lb: Infrequently, about 25% of the time
• 26-50lb: Rarely, about 5% of the time
• Over 50lb: Rarely, about 5% of the time
• Push/Pull: Infrequently, about 25% of the time
• Twist: Rarely, about 10% of the time
• Reach above shoulders: Infrequently, about 15% of the time
• Reach at or below shoulders: Infrequently, about 25% of the time
• Reach at/below waist: Infrequently, about 15% of the time
• Dexterity: Continuously, about 90% of the time
• Use of at least one hand is required to perform job duties and maintain safety

Mall of America is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, religion, marital status, genetic information, pregnancy, national origin, citizenship, physical/mental disability, military status, or any other basis prohibited by law.

Pay is based on many aspects which vary based on position. These include labor markets and, in some instances, may include education, work experience and certifications. In addition to your pay, Mall of America is passionate about the future of our team members, we want to ensure you have a wealth of support and resources, to care for yourself and your loved ones. Our one-of-a-kind job perks for most team members include, team member discounts, free Nickelodeon Universe ride passes, Teladoc, Employee Assistance Program, generous tuition reimbursement, and FREE Metro Pass Universal Pass . Mall of America offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your loved one's care for your whole selves. Other benefits for eligible team members include 401(k) match, short term disability, long term disability, paid parental leave, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Job Perks + Benefits | Mall of America