FLOAT PATIENT SERVICE REPRESENTATIVE

Patient Service Representative (PSR) – Full-time FloatAre you detail-oriented, customer-focused, and eager to grow with a dynamic orthopedic practice? We are looking for a Patient Service Representative (PSR) to join our team. This is a Float position, meaning you'll provide coverage across multiple Sport Ortho Urgent Care locations in the Middle Tennessee area based on staffing needs.Sport Ortho Urgent Care is an outpatient practice that is part of a comprehensive orthopedic model. We are committed to offering an innovative experience to patients by having an integrated approach with a team of providers, including Orthopedic Physician Assistants and Physical Therapists.We do our individual and collective best to serve each other and our patients through conservative care in musculoskeletal health!About the RoleAs a Patient Service Representative, you will be the first point of contact for patients and play a vital role in ensuring their experience is welcoming, efficient, and supportive. You will work closely with providers and clinical staff to help patients navigate their care journey.ResponsibilitiesGreet patients and provide excellent customer service at check-in and check-outCollect and record accurate demographic and insurance informationProcess insurance verifications, pre-authorizations, and referralsSchedule patient appointments and follow-up visitsCollect patient responsibility payments, including copays, coinsurance, and prior balancesAnswer phones and respond to patient inquiries in a professional mannerSupport providers and staff with administrative needs for smooth clinic operationsQualifications1+ year of experience in healthcare administration (required)College degree preferredStrong customer service and communication skillsKnowledge of medical practice procedures, terminology, and EMR systems (preferred)Familiarity with insurance verification and pre-authorization procedures (preferred)Team-oriented mindset with attention to detailBenefitsMedical, Dental, and Vision InsuranceHealth Savings Account (HSA)Paid Time Off (PTO)Apply today and join a team where your role truly makes an impact!