Service Advisor

Job Description

Halifax Public Libraries invites INTERNAL and EXTERNAL applications for the part-time, permanent position of Service Advisor at Alderney Gate Public Library.

This is a unionized position. Preference will be given to internal applicants from the NSUPE Local 14 bargaining unit.

Halifax Public Libraries is an inclusive employer committed to employment equity and building a diverse workforce. We encourage all qualified persons to apply and self-identify. We will accommodate applicants' needs under the Nova Scotia Human Rights Act throughout all stages of the recruitment and selection process. If you require an accommodation, we will confidentially address your needs.

ABOUT THE BRANCH
Alderney Gate Public Library is located on the Dartmouth Waterfront. Bordering a blend of residential buildings, cafes, eateries, and unique boutiques. You can expect to community teas, musical performances, and craft activities taking place in the open space. You will see people sitting, relaxing and enjoying the beautiful view of Halifax Harbour.

KEY RESPONSIBILITIES

As a Service Advisor at Halifax Public Libraries, you will:
Working with Public Service:

• Build, support and facilitate positive relationships with all library users
• Answer customer questions and provide information including readers' advisory services and refer to appropriate staff as needed
• Handle cash, credit and debit transactions (e.g. fines, refunds, and voids)
• Perform opening and closing duties for the branch (e.g. balancing cash, prepare deposits, and maintain cash float)
• Foster a safe environment for library staff and users by proactively monitoring public use of facilities
• Respond to safety concerns, address comments and complaints, and prepare incident reports as required.
• Promote and display materials, programs and services
• Assist with Service Support duties as required

Working with Material Handling:

• Check out materials and assist customers with self-check-out
• Handle registration and maintenance of library user accounts
• Select and refer materials for specific clients (e.g. Home Delivery, Borrow by Mail, ELL and Literacy tutors and learners, Preschool Grab Bags)
• Provide collection maintenance support:
• Sort, process, repair or discard library materials
• Resolve problem items (e.g. mismatches, missing pieces)

Working with Programming:

• Host, facilitator and/or deliver programs, event guests and library tours
• Plan program activities within established frameworks or in an area of personal expertise
• Promote or provide library services at community sites

Working with Technology:

• Assist customers in the use of the library catalogue, the library's electronic resources, Internet, social media and word processing
• Assist customers with personal electronic devices such as tablets and phones
• Assist customers with printing, scanning, photocopying, faxing
• Troubleshoot library computers and related equipment

Other:

• Display, promote, and perform work duties in a positive and safe way and display safety awareness at all times.
• Support and show leadership by working to health and safety standards, following health and safety policies and procedures and encouraging colleagues to work to the same standards by reporting incidents, hazardous conditions and improvement possibilities.

DO YOU HAVE WHAT IT TAKES?
Education and Experience:

• Completion of Grade Twelve (12) or equivalent & three (3) years of related experience

(Related experience can come from a number of sources such as volunteer work, community work, customer service, hospitality, or retail experience)

Required:

• Read and write English
• Effective communication skills
• Basic math skills for cash handling
• Basic computer knowledge and skills, including:
  • Functions of a web browser
  • Microsoft office applications
  • Social media applications
• Intermediate technology skills, including:
  • Willingness to learn and experiment with additional tools and technologies
  • Willingness to support others in learning technical skills and concepts

Asset:

• Fluency in a second language
• Previous work experience in a library
• Experience with public speaking, performance or hosting events

Who We Are

Community is at the heart of all that Halifax Public Libraries undertakes. Comprised of 14 branch libraries, we serve the 400,000 citizens of Halifax with our collection of 1 million items and a wide range of programming. Halifax Public Libraries blends the best of traditional library services with innovative programs, spaces and technologies, attracting more than 3 million in-person visits each year.


Halifax Public Libraries hires on the basis of merit and is committed to employment equity. We encourage all qualified persons to apply and self-identify.

During the recruitment process, applicants have the right to request accommodation. Applicants invited to participate in an interview or other form of testing and who require accommodation, should discuss their needs when contacted for an interview and/or testing.

Schedule

Week 1:
Monday 4-8
Thursday 4-8
Friday 10-6
Saturday 9-5

Week 2:
Sunday 12-5
Monday 4-8
Thursday 4-8
Friday 10-6