Service Coordinator

Service Coordinator / Technical Customer Support Bedford, OH (On-Site)
$20-$25/hour
Full-Time | Contract-to-Hire
Do you enjoy troubleshooting and helping customers solve technical issues? A growing security technology company is seeking Service Coordinators to support customers experiencing alarm and security system issues. This role is ideal for someone with customer service, technical support, dispatch, call center, cable/internet, telecommunications, or security industry experience.
You'll be the first point of contact for customers, helping diagnose problems, walk users through solutions, and coordinate technician visits when issues require on-site support.
Responsibilities
* Answer inbound customer calls and emails regarding security and alarm systems
* Troubleshoot issues with alarm panels, sensors, batteries, keypads, and other security equipment
* Guide customers through step-by-step troubleshooting procedures
* Resolve issues remotely whenever possible
* Schedule and coordinate field technicians for service calls
* Maintain and update service tickets and customer records
* Communicate with technicians and internal departments to ensure timely resolutions
* Deliver exceptional customer service while handling multiple priorities
Required Qualifications
* 1+ year of customer service, technical support, dispatching, or call center experience
* Strong troubleshooting and problem-solving skills
* Excellent verbal and written communication skills
* Experience working with Microsoft Office and other computer applications
* Ability to multitask in a fast-paced environment
* Strong organizational skills and attention to detail
Preferred Qualifications
* Experience supporting alarm, security, low-voltage, telecommunications, cable, or internet services
* Previous dispatching or service coordination experience
* Experience working from troubleshooting guides and procedures
* Familiarity with platforms such as Alarm.com, Honeywell, DMP, or similar technologies
Ideal Candidate
* Enjoys troubleshooting technical problems
* Can remain calm and professional under pressure
* Has a customer-first mindset
* Likes solving issues and finding solutions
* Works well in a team-oriented environment
What's in It for You?
* Opportunity to join a rapidly growing organization
* Strong career growth and advancement opportunities
* Collaborative team environment
* Comprehensive benefits upon eligibility
* Long-term contract-to-hire opportunity
*Keywords:* Technical Support, Customer Service Representative, Service Coordinator, Dispatcher, Help Desk, Security Systems, Alarm Systems, Telecommunications, Low Voltage, Troubleshooting, Call Center, Customer Support.
*Job Type & Location*This is a Contract to Hire position based out of Bedford, OH.
*Pay and Benefits*The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Bedford,OH.
*Application Deadline*This position is anticipated to close on Jul 31, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.