Family Services Specialist I

Job Description

Job Description

Are you interested in working in an environment that can make a positive impact in your community by building relationships with families? This might be the position you’ve been waiting for.

 

Who We Are:

Solano Family & Children’s Services creates connections for families and child care providers to support the healthy development of children for a thriving community. We hire individuals who have a strong work ethic and are looking for a career that supports our mission and impact in Solano County.

Position Type: Full-Time Days: Monday – Friday Hours: 8:30 AM – 5:30 PM - Occ Eves/Weekends

 

Open To: Internal/External Department: Subsidy Reports to: Subsidy Supervisor

 

Management: No Position Status: Non-exempt

 

Pay Scale: Starting Pay: $31.38 Top of Pay Scale: $40.27

 

Benefits:

• 403(b)/Agency Match
• Aflac
• Dental
• EAP
• FMLA/CFRA/PDL
• FSA (Med/Dep)
• Life/ADD
• LTD
• Medical
• Paid Vacation, Sick, Mental Health Days
• SDI/PFL
• Vision

 

General Description:

The Family Services Specialist plays a vital role in connecting families with subsidized child care services that support children’s healthy development and family stability. This position works directly with families to determine and maintain eligibility for child care assistance through interviews, documentation review, and ongoing recertifications. This person will manage a high-volume caseload while ensuring compliance with funding requirements, maintain accurate client records, and provide excellent customer service.

 

Our Ideal Candidate:

The ideal candidate has strong communication, organization, customer service, and critical thinking skills. They must have knowledge of and the ability to use computers for client data, word processing and a calendar of events. This person must be able to work remotely as needed, work as part of a team and be available to travel throughout California to attend conferences, workshops, trainings, and community meetings.

 

Essential Function of the Job:

• Collect documentation and interview families in person and by phone to determine eligibility for child care services.
• Complete recertifications to determine continuing eligibility for enrolled families.
• Explain and communicate program funding rules, regulations, and policies to clients.
• Communicate regularly with community partners regarding child care services.
• Manage a large caseload averaging 130 cases from one funding source, adhering to the program policies/procedures.
• Conduct caseload reviews and complete caseload reports.
• Maintain accurate information in the subsidy database, to ensure appropriate services to families.
• Make appropriate referrals to the Resource & Referral Program and the Help Me Grow Programs.
• Participate in community outreach to educate and promote agency services to the community.
• Ability to work remotely as needed.

Required Skills & Abilities: Knowledge of and ability to use computers for client data, word processing, and calendar of events

Education & Experience Required: 

• Two years’ experience in a position involving community or social service work required
• One year interviewing and caseload management experience required
  
• Degree or certificate in human services or similar area of study preferred
• Experience determining eligibility for a public assistance program preferred

Supervisory Responsibilities: This position does not require supervisory responsibilities.

Travel Requirements: Must be able to travel as needed.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. Good vision is imperative. The employee is frequently required to stand; walk; sit; reach; push; and pull. Manual dexterity and keyboarding are also required. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 10 lbs.

Safety & Risk Management Responsibilities: Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions.

Work Environment:  The noise level in the work environment is usually moderate. Temperature-controlled office environment.

What Else You Should Know:

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

Background check required after offer of position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies and Functional Areas

 

Job Knowledge – Understands job functions, requirements, tools, and processes associated with this position.

 

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully and offers alternative solutions.

 

Process Improvement – Improves existing processes to either increase productivity, quality, or customer satisfaction.

 

Productivity – Demonstrates a consistently high level of contribution in completeness and volume of work. Utilizes time so that little is lost in unproductive or marginally productive activities.

 

Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

 

Initiative
– Volunteers readily; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help to meet the needs of the business or customers/clients or vendors.

 

Dependability – Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to additional hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person(s) with an alternate plan in a timely manner.

 

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently. Completes tasks accurately and on time. Maintains and contributes to a neat, organized work environment.

 

Adaptability – Easily adapts to changes in the workplace, requirements, schedule, and priorities; able to deal with frequent change, delays, or unexpected events. Manages competing demands. Changes approach or method to best fit the situation.

 

Communication – Listens and gets clarification; responds well to questions; speaks clearly and persuasively in positive or negative situations. Writes clearly and informatively. Able to read and interpret written information.

 

Presentations – Provides quality, clear and effective presentations.

Teamwork – Balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; shares expertise with others.

 

Interpersonal Skills – Works well with others, respects others and has the respect of others. Maintains confidentiality; listens to others without interrupting; remains open to others' ideas and tries new things. Interacts professionally with others and respects authority.

 

Ethics – Treats people with respect; inspires the trust of others; works with integrity and ethically upholds agency values.

 

Safety and Security – Practices safe work habits and encourages others to do the same. Identifies ways to improve the safety of the work environment. Observes and practices safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions. Uses equipment and materials properly.

 

 

An Equal Employment Opportunity Employer M/F/B/D/V

Date Updated:

08/10/2026