Warehouse Lead - Shipping

Job Description

Job Description

At Bestway USA, our passions and innovations come to life thanks to the people who work here. We value diversity and believe that different backgrounds, ideas, and perspectives help us spread happiness and create a culture of positivity. We embrace flexibility and many of our positions offer a hybrid work-from-home schedule. Bestway USA was selected as one of the top companies to work for in Arizona for 6 consecutive years, most recently in 2026! We generously start all employees with at least 20 days of paid time off annually and at least 14 paid holidays. We are a hard-working, casual, dog-friendly company (yes, your polite and playful pup is always welcome at our office!). We invest in our employees' - and their families - health; we believe this is part of your total compensation, so we strive to keep employee costs low and contribute thousands each year to every plan's premium. Our Core Values of Respect, Recognition, Accountability, Leadership, and Communication guide our decision making, how we engage with others, and how we lead our teams.

The Warehouse Shipping Lead - Shipping is responsible for overseeing all outbound logistics and shipping operations within the warehouse. This role leads full‑time, part‑time, and seasonal warehouse staff to ensure timely, accurate order fulfillment while maintaining compliance with safety and quality standards. The Shipping Lead manages shipping schedules, carrier coordination, documentation processes, and serves as a key liaison between warehouse operations and internal departments such as Order Processing, Sales, Finance, and Customer Service. This position also contributes to maintaining inventory accuracy, managing returns, and improving shipping workflows.

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

• Lead, guide, and support warehouse employees responsible for outbound shipments
• Manage onboarding and training of new and seasonal shipping staff
• Assign daily tasks, ensure workflow efficiency, and support troubleshooting during peak volumes
• Direct all outgoing shipments to customers and logistics partners
• Oversee bulk, LTL, TL, and ecommerce drop ship orders based on customer requirements
• Ensure shipping documentation (labels, packing slips, invoices, BOLs, tracking) is accurate and complete
• Maintain shipping schedules and coordinate pick ups with carriers and logistics providers
• Work closely with Order Processing, Sales, Customer Service, and Finance to ensure accuracy and alignment on customer requirements
• Communicate issues, delays, or discrepancies to internal partners and assist in resolving them
• Collaborate with other warehouse leads to coordinate space, labor, and equipment availability
• Maintain a safe working environment by enforcing safety rules and proper equipment usage
• Ensure all operators are trained and certified to use warehouse equipment
• Oversee routine maintenance of shipping equipment and ensure all tools are functioning properly
• Conduct cycle counts and support physical inventory activities to maintain accuracy
• Oversee returns processing, including inspection, documentation, and restocking coordination
• Track and replenish warehouse shipping supplies, ensuring availability within budget guidelines
• Recommend process improvements to increase speed, quality, and shipment accuracy
• Identify challenges or bottlenecks in outbound workflows and implement corrective actions.
• Support implementation of new shipping procedures, systems, or technology

Competencies

• Strong attention to detail and commitment to accuracy 
• Effective leadership and team‑coordination skills 
• Excellent communication and problem‑solving abilities 
• Strong organizational and time‑management skills 
• Ability to work in a fast‑paced environment and manage shifting priorities 
• Familiarity with warehouse systems, scanners, and Microsoft Office 
• Strong understanding of outbound logistics and shipping requirements

Physical Demands : 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. 

Required Education and Experience :

• Minimum of a high school diploma or equivalent
• Experience with ERP and warehouse management systems
• Experience using Microsoft Office Suite
• Minimum of three years of experience in a distribution environment. 
• Ability to read and write English, follow verbal instructions, and use simple math
• Certified forklift truck operator preferred

Bestway (USA) Inc. is proud to be an Equal Opportunity Employer. All employment decisions at Bestway will be based on merit, qualifications, and abilities. We do not discriminate upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.