Bowling Center Associate

Job Description

Job Description

Bowling Center Associate

Position Summary

A Bowling Center Associate is a cross-trained team member responsible for delivering an outstanding guest experience while supporting the daily operations of the bowling center. Associates work in multiple areas of the business, including guest services, food and beverage, bowling operations, cleaning, and facility maintenance. Team members are expected to work together, adapt to changing business needs, and take pride in providing a clean, safe, and welcoming environment for every guest.

Essential Responsibilities

• Welcome guests in a friendly and professional manner.

• Check in bowlers, process payments, and answer questions regarding bowling, leagues, parties, and reservations.

• Prepare and serve food and beverages while following all food safety and sanitation standards.

• Operate the point-of-sale (POS) system accurately.

• Monitor bowling lanes and assist guests with basic lane issues when needed.

• Maintain cleanliness throughout the bowling center, including the front counter, dining areas, restrooms, arcade, approaches, seating areas, and other assigned spaces.

• Restock food, beverages, supplies, and merchandise as needed.

• Assist with birthday parties, group events, leagues, and special promotions.

• Count cash drawers and complete end-of-shift procedures according to company policies.

• Follow all company safety, sanitation, and alcohol service policies.

• Work as a team to ensure guests receive exceptional service throughout their visit.

• Perform additional duties as assigned to support the successful operation of the bowling center.

Cross-Training

Bowling Center Associates are cross-trained in all areas of the bowling center. Depending on business needs, an associate may work in any of the following areas during a shift:

• Guest Services / Front Counter

• Food & Beverage

• Bowling Operations

• Birthday Parties & Group Events

• Arcade & Attractions

• Cleaning & Facility Care

• Opening and Closing Procedures

Cross-training allows our team to provide excellent guest service while maintaining flexibility and teamwork throughout the center.

Qualifications

• Positive attitude with a strong commitment to customer service.

• Reliable, dependable, and punctual.

• Ability to communicate effectively with guests and fellow team members.

• Willingness to learn multiple job functions.

• Ability to work evenings, weekends, holidays, and special events.

• Basic math and cash-handling skills.

• Ability to stand and walk for extended periods and occasionally lift up to 40 pounds.

Core Expectations

At LeElla Lanes, every Bowling Center Associate is expected to:

• Put guests first.

• Take ownership of their work.

• Be a dependable team player.

• Maintain a clean and organized facility.

• Communicate professionally.

• Follow company policies and procedures.

• Continuously learn and improve through cross-training and feedback.

Our Bowling Center Associates are the face of LeElla Lanes. Every interaction with a guest is an opportunity to create a fun, memorable experience that encourages them to return.