Customer Service Associate - Muncie

divh2Customer Service Associate - Muncie/h2pJob Category: Individual Contributor Requisition Number: CUSTO005604/ppPosted: May 26, 2026/ppFull-Time/ppOn-site/pp3040 W White River Blvd Muncie, IN 473044537, USA/ph3Description/h3pstrongResponsibilities:/strong/pulliTakes incoming phone calls and answers customer questions./liliHandles any walk-in customers./liliCollects payments./liliMakes policy changes./liliAssists with claims paperwork that is requested by the claims representatives./liliProvides proof of insurance documents that are requested by clients./liliAny additional duties assigned by management./li/ulpstrongRequirements for Success:/strong/pulliHigh school diploma or GED equivalent./lili1 year of customer service experience./liliProperty Casualty insurance license required or must be able to obtain this license within 2 years./liliProficient in Microsoft Suite./liliStrong communication skills./liliStrong time management and problem-solving skills./liliStrong attention to detail and accuracy./li/ulpstrongIFBI Perks:/strong/pulliAn organization that values work/life balance/liliPaid vacation/sick leave/lili401(k) with match/liliFulltime with a Monday - Friday schedule/liliPotential for a yearly bonus with a possible payout of up to 20% of the salary/liliContests and incentives/liliBenefits eligibility within 30 days of employment/liliNegotiable pay based on level of experience/liliCollaborate in a team environment/liliPaid volunteer hours/li/ulh3Education/h3pstrongRequired:/strong/ppHigh School or better./ppEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div