Leasing Manager

Job Details

Job Location: Station Plaza - Kirkwood, MO 63122

Salary Range: $20.00 - $21.00 Hourly

About Maxus Properties

Maxus Properties, established in 1987, manages a diverse portfolio of rental housing, encompassing both market-rate and affordable properties. We specialize in revitalizing underperforming assets. Our mission is to enhance property value through a combination of experienced personnel and advanced technology, with a strong focus on achieving high resident retention and occupancy rates.

Position Summary

The Leasing Manager is responsible for driving occupancy, revenue, and leasing performance through strong sales leadership, consistent training, file accuracy, and marketing execution. This role oversees daily leasing operations, develops and coaches the leasing team, ensures compliance and audit accuracy, and delivers a best-in-class prospect and resident experience. The Leasing Manager will assist in management duties in the Property Manager’s absence.

Key Responsibilities

1. Leasing & Sales Leadership
   • Drive leasing performance to meet or exceed occupancy, traffic, and conversion goals.
   • Lead daily leasing operations and ensure strong follow‑up, closing, and customer service standards.
   • Monitor leasing metrics, including traffic, closing ratios, follow‑up effectiveness, and move‑in volume.
   • Ensure show apartments and model units are toured and market‑ready.
2. Team Development & Training
   • Train, coach, and mentor leasing staff on sales techniques, closing methods, and follow‑up standards.
   • Conduct regular role plays, call reviews, and performance feedback sessions.
   • Lead leasing‑focused morning meetings and provide weekly move‑in and pipeline updates.
   • Foster a sales‑driven, accountable, and collaborative team culture.
3. File Auditing & Compliance
   • Audit applicant files prior to the Property Manager approval.
   • Audit move‑in files prior to move‑in day and ensure a timely handoff to the Property Manager.
   • Ensure all leasing files meet company standards and Fair Housing requirements.
4. Marketing & Reputation Management
   • Execute onsite and digital marketing initiatives in coordination with management.
   • Oversee social media campaigns and outreach efforts.
   • Assist with reputation management and lead source optimization.
5. Operational Support
   • Collaborate closely with the Property Manager on leasing strategy and performance.
   • Step in to support the Property Manager role when needed, including delinquency management, move‑in and move‑out processing, renewal processing, move‑out confirmations, pre‑move‑out inspections.
   • Maintain accurate records in property management and CRM systems.

Qualifications

• 2+ years of multifamily leasing experience.
• Previous leadership, senior leasing, or supervisory experience preferred.
• Strong sales, closing, and customer service skills.
• Solid understanding of Fair Housing laws and leasing compliance.
• Experience in auditing leasing files and applications.
• Proficiency with property management and CRM software (Knock experience preferred).
• Preferred: Lease‑up or high‑volume leasing experience, experience with reputation management and social media marketing.
• Industry certifications a plus (NALP, CAM, etc.).

All qualified candidates will be subject to drug testing and a criminal background check. Maxus Properties is an equal opportunity employer committed to diversity.