Auto Dealership Service Advisor

Stanley Ford Eastland is Seeking Experienced Auto Dealership Service Advisor

Join our Community of Opportunity! We're looking for an experienced Automotive Service Advisor to be the key point of contact between our customers and our service department. If you're passionate about customer service and have a proven track record in the automotive industry, we want to hear from you!

Service Advisor Job Summary:

As a Service Advisor, you will:

• Greet customers and assess their vehicle issues.
• Explain necessary repairs and associated costs clearly and concisely.
• Schedule service appointments efficiently.
• Prepare accurate service estimates.
• Ensure timely and quality service delivery.
• Create exceptional customer experiences that exceed Manufacturer standards for Customer Satisfaction Index (CSI).

Benefits:

• Competitive Compensation Package
• Affordable employer-sponsored Healthcare benefits (Medical, Dental, Vision)
• Generous Paid Time Off (Up to 19 days)
• 401K participation
• Referral Discount
• Vehicle Purchasing Discounts
• Company-paid $25,000 Life Insurance and Long-Term Disability Insurance
• Annual Incentive Program Opportunities
• Community/Family-Oriented Work Environment

Qualifications:

• Prior Service Advisor or Selling Experience required.
• Ford Certifications Preferred
• High School Diploma or equivalent.
• Valid driver's license with a safe driving record.
• Excellent communication and interpersonal skills.
• Proficiency with computers and various software programs.
• A genuine passion for customer service.
• Ability to pass a background check and drug screen.

Responsibilities:

• Maintain a professional appearance and a clean, organized work area.
• Demonstrate high integrity and a strong commitment to teamwork.
• Be reliable and punctual.

Physical Demands:

• Ability to stand for extended periods.
• Comfortable with keyboarding.
• Ability to bend, stoop, lift, or carry objects weighing up to 50 pounds.

Disclaimer: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.