Client Service Representative

Client Service Representative

At Bon Air Animal Hospital, we are dedicated to providing exceptional care for pets and their owners. Guided by our core values—Teamwork, Compassion, Integrity, Hard Work, Servant's Heart, Honesty, and Have Fun!—our passionate team works hard to ensure every client and their furry companion has a positive, meaningful experience. Our vision is to be the best veterinary practice in the area, support the growth of our team both mentally and emotionally, and create a workplace where everyone loves to come to work.

Position Overview: Do you have a passion for animals and a talent for delivering outstanding customer service? We're looking for a friendly and enthusiastic Veterinary Receptionist to be the welcoming face of Bon Air Animal Hospital. In this vital role, you'll uphold our core values and vision by ensuring our clients and their pets receive the very best care from start to finish.

Department: Receptionists

Employment Type: Full Time

Location: Richmond, Virginia

Workplace type: Onsite

Compensation: $15.00 - $16.00 / hour

Some of the responsibilities you will own in this role:

• Provide friendly, quality customer care to patients and clients
• Process invoices and payments
• Answer phones, schedule appointments, and obtain all necessary medical history
• Determine the status of the patient's immunizations and tests
• Communicate with the doctor and technical staff on the patient's arrival and necessary treatments
• Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
• Accurately input data into computer software
• This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*

Preferred Qualifications

• A genuine passion for animals and their well-being
• Strong communication and interpersonal skills
• Ability to multitask and thrive in a fast-paced environment
• Proficiency with computers
• A positive attitude and team-oriented mindset

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development

Bon Air Animal Hospital, in Richmond, VA, is a multi-faceted care facility, that provides the highest quality care in medicine and surgery for cats, dogs, pigs, and chickens. We provide a wide variety of services including preventative, diagnostic, dentistry, geriatric care, chemotherapy, nutritional counseling, pain management, soft tissue and orthopedic surgery, We have state-of-the-art equipment including digital radiography, ultrasound, EKG, CO2 Laser, in-house laboratory, and pharmacy. Our team is passionate about the impact we make and truly cares about increasing the quality of life for our patients. We value training, compassion, and career development. We take every step to give pets the best possible care and the first step is our wonderful staff.

Equal Opportunity Employer Policy Bon Air Animal Hospital is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.