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Tech Product Support Specialist: Escalation Expert

$79k

Bubble PC

A no-code technology company in New York City seeks a Technical Product Support Specialist to assist users in navigating their platform. The role involves providing app-specific support, troubleshooting user issues, and collaborating with various teams to enhance the overall user experience. Ideal candidates will have a strong investigative mindset, exceptional communication skills, and thrive in ambiguous environments. Competitive pay around $79k is offered, with benefits including health coverage and generous PTO. #J-18808-Ljbffr

Vacancy posted 3 days ago
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