Service Coordinator

Service Coordinator

The Service Coordinator will focus on assisting residents to be successful in Section 8 housing and in improving their economic stability. The SC will provide Information and Referral that focuses on housing success, crisis intervention, employment, education, and health and safety. All residents live in a subsidized HUD/202 property and are elderly and/or disabled. The SC will follow-up on notices given to residents and work proactively to decrease the number of notices that result in evictions. The position will work with other staff to assist with program outreach and marketing materials; contribute to the Bi-monthly newsletter, and coordinate other special yearly events. The position will work closely with Property Management, other Services Coordinators, and our data base system. Employ proper Landlord/Tenant and Fair Housing Law Practices and Policies.

Essential Responsibilities

Housing Success/Eviction Prevention

• Orientate new residents.
• Assist residents with accessing rent/utility assistance, Case Management services, housekeeping services and other connections to resources needed to prevent notices and evictions when possible.
• Refer residents to employment organizations when appropriate.
• Assist and monitor residents to ensure satisfactory tenancy.

Property Management Liaison

• Assist residents in understanding requirements for tenancy made by Community Managers, assist in filling out required paperwork, facilitate discussions between residents and Property Management as needed. Mediate when necessary.

Evaluation and Outcomes

• Work closely with Resident Services staff and Property Management to evaluate the successes of our Eviction prevention functions.
• Enter data into data base, run reports, and assist with evaluating effectiveness of referrals.
• Maintain resident files and statistical data to ensure accurate annual reporting.

Information and Referral and Other Resident Resources:

• Develop and maintain relationships with agencies working with low-income, elderly and/or disabled individuals. Work closely with Aging and Disability, and other local supportive service providers in assisting residents to obtain income through employment, SSI or SSD.
• Maintain information on relevant referral resources. Produce community resource documents to promote community access.
• Work closely with Asset Coordinator to co-facilitate leadership and goal setting workshops.
• Organize and facilitate resident meetings. Problem solves with residents when appropriate. Provide professional communication and leadership in a variety of meeting/presentation settings that support open, honest communication and inclusion of diversity.

Regular attendance is required in accordance with a regular schedule established for the position by the supervisor.

Secondary Functions: (These responsibilities will be shared with other staff members)

• Assist with Holiday Party and other events for all residents.
• Assist with planning and delivering classes.

Qualifications

Education and/or Experience:

• Bachelor's degree preferred or at least 2 years' work experience in supportive service delivery with the elderly or disabled populations.
• Candidates must have experience referring individuals with community based services.
• Experience in working with formerly homeless individuals preferred.
• Experience with community organizing and social work.
• Excellent human service planning skills and ability to engage a broad spectrum of community members in planning efforts.
• Strong background in working with low-income individuals.
• Experience in working with individuals with addiction, mental, physical and developmental disabilities.
• Knowledge of sexual and domestic violence.
• Group facilitation, conflict resolution and mediation skills are preferred.
• Good working knowledge of Microsoft Suite (Word, Excel) computer programs and volunteer management techniques.
• Possess strong verbal, written and interpersonal communication skills.
• Good organization skills.
• Sensitivity and ability to relate to people from diverse lifestyles and cultures.
• Knowledge of sexual and domestic violence "signs, trauma indicators, or emotional and psychological impacts of the same."

Job Conditions

• Requires some evening and/or weekend availability.
• May be exposed to people suffering with mental health issues and/or struggling in stressful situations.
• May require lifting of 50 pounds or less.
• Access to an insured vehicle is a requirement of this position.
• Position includes sitting, walking, and standing for long periods of time.

Equal Opportunity Employer Statement

Capri Communities is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.