ANIMAL ADOPTION COUNSELOR (CLIENT SERVICE RE

Job Description

Job Description

Operation Kindness Humane Societ y is seeking a Full-time Adoption Counselor (Client Services Rep) to join our team! Operation Kindness is a pioneer in Texas for assisting animals in need of veterinary care, companionship and most of all, a home.

The schedule is Wed - Sat 8:30am - 7:30pm

We provide a fun and rewarding work environment with excellent benefits. Spanish speaker a plus! Hourly employees receive time and a half pay if scheduled to work on 10 company designated holidays.

Position Responsibilities

• Providing service for walk-in customers
• Greets each customer promptly and pleasantly
• Thoroughly explains application and adoption process
• Reviews and verifies animal adoption questionnaire for accuracy and completeness
• Provides customers with kennel passes while providing necessary instruction and information
• Continually observes lobby area and ensures all customer needs are met
• Answers telephones in front lobby area
• Checks voicemail and email and responds to or relays messages accordingly
• Ensures front desk and education room is neat and organized
• Ensures ample copies of required forms are readily available
• Files applications and other necessary forms
• Counseling and showing animals
• Helps make successful matches for adopter and pet
• Shows and handles dogs and cats for all ages and sizes to potential adopters
• Takes dogs of all sizes from cages and runs to designated area for purpose of introducing to potential adopters
• Maintains safe and responsible control of animals at all times
• Adoption/contract process
• Completely reviews adoption documents with adopter
• Enters all adoptions into Petpoint adoption software
• Explains medical records and other pertinent pet information to adopter
• Cleaning
• Thoroughly clean restroom
• Empties lobby and education room trash receptable
• Sweeps and mops lobby floor
• Dusts and cleans all surfaces in lobby and education room
• Vacuums area rugs
• Cleans windows
• Other duties as assigned, including assisting Off-site Adoptions programs

Position Requirements

• Education and Experience Requirements
• High school diploma or equivalent
• Proven ability to speak, read and write English fluently
• Spanish speak preferred
• Minimum 6 months previous experience in Customer Service role or 3 months with significant animal care work experience
• Basic computer knowledge (Internet, Microsoft Office)
• Experience working with animals or significant pet knowledge strongly preferred
• Valid driver’s license and satisfactory driving record.

Behavioral Requirements

• Behavioral Requirements
• Proven record of success in a customer service role or proven record of success at Operation Kindness
• Proven ability to work well in a team environment
• Proven ability and interest in working successfully with all types of people including customers, volunteers, co-workers and supervisors
• Proven ability to multi-task
• Proven record of reliability pertaining to tardiness and attendance
• Proven ability to successfully handle challenging and complex situations
• Feels and expresses a genuine liking for animals and working in an animal care environment
• Physical Requirements
• Requires occasional lifting and carrying animals and shelter materials weighing up to 40 lbs. Requires frequent walking and handling of dogs and cats of a variety of sizes and temperaments.
• Requires frequent and extended periods of standing and walking.
• May be exposed to unpleasant odors and noises. May be exposed to bites, scratches and animal diseases.

Operation Kindness Humane Society is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics or status.

Background checks and drugs screens are part of the hiring process at Operation Kindness.

Wed - Sat  8:30am - 7:30pm