Customer Service and Scheduling Coordinator

Job Description

Job Description

Customer Service and Scheduling Coordinator

Terry's Heating and Air Conditioning | Twin Falls, ID

Full-Time | $15.00-$20.00 per Hour Based on Experience

Schedule: Monday-Friday | 7:30 AM-5:00 PM | Occasional Overtime Available

For nearly 50 years, Terry's Heating and Air Conditioning has proudly served homeowners throughout the Twin Falls area with trusted heating and cooling solutions. Our reputation has been built on quality workmanship, exceptional customer service, and employees who genuinely care about helping people. We're looking for a Customer Service and Scheduling Coordinator to join our office team and learn the home service industry while building a long-term career.

This is an excellent opportunity for someone who enjoys helping customers, staying organized, and working in a fast-paced office environment. No HVAC experience is required. We'll provide the training and support needed to help you grow into a successful scheduling coordinator and eventually advance into a Service Dispatcher or other office leadership roles.

• Competitive pay of $15.00-$20.00 per hour based on experience

• Health insurance

• Paid vacation and paid holidays

• 401(k) with up to a 4% company match

• Paid training and continuing education

• Stable, year-round employment

• Career advancement opportunities

• Family-oriented, team-focused work environment

• Long-term career opportunities with an established local company

As a Customer Service and Scheduling Coordinator, you'll be one of the first people our customers speak with. You'll help schedule appointments, support daily office operations, and work alongside experienced dispatchers and managers to ensure customers receive exceptional service.

Responsibilities include:

• Answer incoming customer calls with professionalism and courtesy

• Schedule service, maintenance, and installation appointments

• Confirm appointments and communicate schedule updates with customers

• Assist with coordinating technician schedules throughout the day

• Maintain accurate customer records and service information

• Support maintenance agreement scheduling and customer follow-up

• Learn dispatching procedures, HVAC terminology, and scheduling best practices

• Assist with general office and administrative responsibilities

• Work closely with technicians and office staff to ensure a smooth customer experience

• Provide outstanding customer service on every interaction

• Customer service, receptionist, administrative assistant, retail, hospitality, or call center experience preferred

• Excellent communication and interpersonal skills

• Strong organizational skills and attention to detail

• Ability to multitask in a fast-paced office environment

• Basic computer skills and willingness to learn new software

• Positive attitude with a willingness to learn

• Dependable attendance and strong work ethic

• Ability to remain calm, professional, and customer-focused during busy periods

• HVAC or home service industry experience is a plus, but not required

• $15.00-$20.00 per hour based on experience and qualifications

• Health insurance

• Paid vacation and holidays

• 401(k) with up to a 4% company match

• Paid training and professional development

• Clear advancement opportunities into Service Dispatcher and other office positions

• Stable, year-round employment

• Supportive leadership and collaborative team culture

If you're looking for an opportunity to build a rewarding career with a company that values customer service, teamwork, and professional growth, Terry's Heating and Air Conditioning is ready to invest in your future. Join a trusted local company that has proudly served the Twin Falls community since 1977 and start building a career with room to grow.