Transportation Dispatcher

Dispatches Truck Drivers

Dispatches Truck Drivers (CDL and Non-CDL), for conveyance of materials in a safe manner for Goodwill of the San Francisco Bay, ensuring emails and phone calls are handled in a timely manner. This role serves as the primary point of contact for drivers, ensuring efficient route coordination, issue resolution, and operational support to maintain safe and reliable service.

Essential Duties and Responsibilities:

• Coordinates and dispatches drivers for daily pickup, delivery, and transportation routes in a safe and efficient manner.
• Monitor driver schedules, route progress, and service completion to ensure on-time performance.
• Provide drivers with route instructions, schedule updates, and operational support as needed.
• Records and maintains files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Orders supplies and equipment, issuing them to Team Members.
• Assist with maintaining an organized dock/yard space including but not limited to driving box trucks and forklifts as needed
• Maintains the day-to-day operations of the transportation department including meeting Team Member and customer needs.
• Reads and responds to emails from stores, providing excellent customer service.
• Determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
• Communicates power equipment defects to the fleet Services Team.
• Provides feedback to the Transportation Leaders on day-to-day operations in an effort to maintain and improve business and resolve problems.
• Reports any hazardous conditions to all appropriate parties
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• High School diploma, GED or equivalent work experience required
• One year of customer service experience or dispatch experience required
• Forklift certification or ability to obtain certification within 3 months
• Possession of valid Class C CA Driver License with a clean record.
• Has a California DMV record that is no more than 30 days old
• Must have a clean MVR (Motor Vehicle Record) that has no citation convictions (other than parking) within past 3 years.
• Has a Department of Transportation medical card.
• Must be able to read maps and communicate using GW issued radio or phone equipment.
• Must pass pre-employment DOT drug test as a condition of employment.
• Available to work weekends and early mornings.
• Must have excellent customer service skills and proven ability to interact effectively with diverse customer base.
• Excellent written and oral communication skills
• Proficient in MS Office Suite
• Ability to speak and read English proficiently
• Ability to pass a background check where applicable for position

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Working at Goodwill is more than a job–it is an opportunity for people needing a second chance in entering or re-entering the workplace to build the foundation of knowledge, skills, and experience to advance in their careers.

Full-time jobs at Goodwill SF Bay offer medical, dental & vision insurance, a retirement fund, professional development training, commuter benefits, flexible healthcare spending account, and a mental health + wellbeing employee assistance program, in addition to a positive, growth-oriented environment.

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of the San Francisco Bay is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of the San Francisco Bay at View phone number on click.appcast.io option 6 or View email address on click.appcast.io if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of the San Francisco Bay, please contact our Candidate Support Line at View phone number on click.appcast.io, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc/Goodwill of the San Francisco Bay ("GCNA/GIMV/GSFB") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV/GSFB only use company email addresses, which contain "@goodwillaz.org" or "@gimv.org" or "@sfgoodwill.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV/GSFB please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( to learn how to report it.