Manager Product Investigations and Shared Services

Job ID: 31155181Company: Abbott LaboratoriesLocation: United States - California - San DiegoJob Type: Full timeCategory: OperationsIndustry: HealthcarePosted Date: 2026-07-09Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.Manager Product Investigations and Shared ServicesWorking at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:Career development with an international company where you can grow the career you dream of.Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.An excellent retirement savings plan with a high employer contributionTuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry‑leading technologies to support diagnostic testing that provides critical information for the treatment and management of diseases and other health conditions. Our solutions empower clinicians, patients, and communities with timely, reliable insights that drive better health outcomes around the world.The OpportunityWe are seeking aManager Product Investigations and Shared Service join our dynamic Infectious Disease team in Carlsbad, California. The Manager Product Investigations and Shared Services leads a cross-functional organization responsible for ensuring robust product investigation processes and delivering critical site-wide support services within a biologics manufacturing environment. This role provides strategic and operational leadership across Product Investigations, Environmental Health & Safety (EHS), Facilities & Maintenance, Operational Excellence, and Security to ensure compliance, reliability, and continuous improvement of site operations.The role is accountable for driving a culture of quality, safety, and operational rigor while enabling efficient, compliant, and uninterrupted manufacturing.What You’ll Work On Product Investigations & Quality SystemsLead end-to-end product investigation processes, ensuring timely, thorough, and compliant resolution of deviations, non-conformances, and product complaints.Ensure root cause analysis is scientifically sound and aligned with regulatory expectations (FDA, EMA, etc.).Drive effectiveness of CAPA (Corrective and Preventive Actions) and ensure sustained improvements.Partner with Quality, Manufacturing, and Technical Operations to strengthen investigation capabilities and quality culture.Environmental Health & Safety (EHS)Provide leadership and oversight for site EHS programs, ensuring compliance with all applicable regulations and corporate standards.Promote a proactive safety culture focused on risk identification, mitigation, and continuous improvement.Oversee incident investigations and ensure appropriate corrective actions are implemented.Facilities & MaintenanceEnsure reliable operation and maintenance of GMP and non-GMP facilities, utilities, and equipment.Oversee preventive and predictive maintenance programs to minimize downtime and maintain compliance.Support capacity, capital projects, and operational readiness as needed.Operational ExcellenceLead continuous improvement initiatives leveraging Lean, Six Sigma, and other operational excellence methodologies to reduce waste.Drive achievement of the site gross margin improvement target.Establish and monitor KPIs across the organization to ensure operational performance and accountability.SecurityOversee site security operations to ensure the safety of personnel, assets, and intellectual property.Ensure effective access control, incident management, and regulatory compliance related to site security.Leadership & Cross-Functional CollaborationBuild, lead, and develop a high-performing, multidisciplinary team.Foster strong collaboration with Quality, Manufacturing, Supply Chain, Engineering, and corporate functions.Serve as a key member of the site leadership team, contributing to strategic planning and decision-making.Champion a culture of accountability, transparency, and continuous improvement.Required Qualifications Bachelor’s degree in engineering or in life sciences or business.8-12 year's experience in biologics, pharmaceuticals, or regulated manufacturing environmentsDemonstrated leadership experience managing diverse functional areas (e.g., investigations, EHS, facilities, or operations).Results-oriented with a strong focus on compliance, safety, and operational excellence.Proven experience in deviation management, root cause analysis, and CAPA systems with strong problem-solving skills.Knowledge of EHS regulations and best practices.Familiarity with facilities management, maintenance systems (CMMS), and utility operations.Excellent communication and stakeholder management capabilities.Requires frequent cross-functional engagement and on-floor presence.Experience providing support during audits, inspections, or critical operational events.Preferred QualificationsExperience with Lean/Six Sigma or other continuous improvement frameworks preferred.Apply NowLearn more about our health and wellness benefits, which provide the security to help you and your family live full lives: Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at , on Facebook at , and on Twitter @AbbottNews.The base pay for this position is $130,700.00 – $261,300.00. In specific locations, the pay range may vary from the range posted.Skillscross functional site leadershipcontinuous improvementgmp compliancecmmscapadeviation managementstakeholder managementroot cause analysisaudit supportsix sigmanon-gmp compliancepreventive maintenanceehs regulationsproduct investigationsregulatory compliancesecurity operationsincident investigationleanfacilities management