Service Supervisor Heavy Equipment (Shop)

Service Supervisor

Lead the team. Drive performance. Deliver results.

Location: Londonderry, NH Pay Rate: $75,000.00 - $90,000.00/year based on location, education and experience.

If you're ready to lead a team and make an impact on performance, people, and customer satisfactionthis is your opportunity.

At Milton CAT, Service Supervisors play a critical role in driving shop operationssupporting technicians, ensuring quality work, and delivering results for our customers. This is a hands-on leadership role where you'll manage people, processes, and performance in a fast-paced, professional shop environment.

What makes this opportunity different:

Lead a skilled technical team

• Manage and support a team of technicians
• Coach, develop, and grow talent
• Build a strong, team-first culture

Drive shop performance

• Oversee workflow, productivity, and quality
• Ensure jobs are completed efficiently and correctly
• Balance customer needs with operational priorities

Stay close to the work

• Work alongside technicians and service teams
• Provide guidance on diagnostics, repairs, and best practices
• Be actively involved in day-to-day operations

Work with industry-leading equipment

• Caterpillarthe gold standard in heavy equipment
• A modern, well-equipped shop environment
• Support from experienced parts, service, and leadership teams

A career you can build on

• Privately held, stable, and growing since 1960
• Long-tenured employees and strong leadership support
• Opportunities for advancement within service leadership

Responsibilities

What you'll do

As a Service Supervisor, you'll lead shop operations and ensure safe, high-quality, and efficient service delivery:

• Supervise and support a team of service technicians
• Assign and monitor work to ensure productivity and quality goals are met
• Coach and develop technicians through training, feedback, and performance management
• Ensure adherence to safety policies and procedures
• Coordinate workflow with service advisors, parts, and management
• Monitor job progress, timelines, and customer expectations
• Support troubleshooting and technical guidance when needed
• Maintain accurate service documentation and reporting
• Address customer concerns and ensure a high level of satisfaction
• Promote a positive, professional, and team-oriented work environment

Qualifications

What you bring

• Experience in heavy equipment service, preferably in a shop environment
• Prior leadership, supervisory, or lead technician experience
• Strong technical knowledge of engines, hydraulics, and machine systems
• Proven ability to manage and develop people
• Strong organizational and problem-solving skills
• Ability to balance multiple priorities in a fast-paced environment
• Excellent communication and leadership skills
• Proficiency with computer systems and service software

What you get

• Competitive compensation
• Performance-based opportunities
• Medical, dental, and vision insurance
• Paid time off + paid holidays
• 401(k) with competitive retirement options
• Life & disability insurance
• Opportunities to grow within service and operations leadership
• Ongoing training and development
• Exposure to broader business operations
• Employee referral bonuses
• Safety and wellness programs
• Stable, growing organization

Who thrives here

• Leaders who enjoy developing people and building strong teams
• Technicians ready to step into leadership roles
• Problem-solvers who can balance people, process, and performance
• Individuals who take pride in delivering high-quality work
• Professionals looking for a long-term leadership career

About Milton CAT

Milton CAT is the exclusive Caterpillar dealer across the Northeast, supporting construction, power generation, and industrial customers. We combine the strength of a global brand with a culture built on teamwork, performance, and long-term careers.

Ready to lead a team that gets the job done right?

Apply today and build your leadership career with Milton CAT.