Customer Supply Chain Coordinator

Customer Supply Chain Coordinator

Storck is a privately owned, family-managed company with a proud heritage of crafting high-quality confections enjoyed by millions around the world. With iconic brands including Werther's Original, Mamba, Merci, Toffifay, Riesen and Knoppers, Storck has built a reputation as a global leader rooted in strong values and a passion for excellence. Our U.S. business unit plays a critical role in bringing these beloved brands to life across one of our most dynamic markets, while partnering closely with customers, leveraging data-driven insights, and fostering a culture of collaboration, performance, and growth. Joining Storck means becoming part of a company that combines the stability and integrity of a family business with the energy and ambition of a forward-thinking organization.

General Summary: The Customer Supply Chain Coordinator will provide high quality customer service through attention to detail and effective communication with internal and external customers. This role serves as the entry point into our Customer Supply Chain Department. The ideal candidate will have a passion for people, relationships, and following a problem through to resolution.

Supervisory Responsibilities: This function has no supervisory responsibilities.

Essential Duties and Responsibilities:

Order Management

• Responsible for all order to invoice tasks for assigned high-volume customer portfolio(s)
• Validate customer orders are populated in SAP within one business day of receipt
• Resolve discrepancies between customer order pricing and system pricing
• Consistently monitor, document, and resolve errors preventing automated orders from processing fully
• Validate system reference tables to accurately reflect customer information
• Communicate order issues with customer to arrive at optimal resolution
• Utilize all available resources to ensure accurate communication to customer
• Effectively resolve product shortages through communication internally and externally
• Maintain consistent documentation record of order information and notes in SAP
• Update system to reflect order and date changes
• Acknowledge, research, and resolve customer requests in a timely and complete manner
• Proactively contact customers to clarify or retrieve necessary information
• Act as reliable point of contact for assigned customers and key stakeholders as it relates to order management
• As needed, support Month End, Seasonal Drive Period, and Year End Customer Supply Chain Department tasks
• Escalate ongoing/significant issues impacting order fulfillment, customer service levels, increase in expense/loss of revenue with appropriate urgency

Other Duties and Responsibilities:

• Fulfill Storck Company Values; Belonging, Passion, and Growth
• Other duties as assigned.

Requirements

Required Knowledge, Skills, and Abilities:

• Demonstrated ability to develop both external and internal relationships
• Strong interpersonal communication skills; clear and concise, both written and verbal
• Organized, detail oriented, and able to balance competing priorities
• Team player who works well in a collaborative environment and shares information freely
• Business acumen and the ability to quickly learn technical systems
• Creative approach to problem solving
• Elevated curiosity, resiliency and business maturity

Education and Experience:

• Bachelor degree preferred or equivalent combination of education and experience
• 1-3 years of customer facing supply chain experience in Customer Service, Customer Logistics, or Supply Chain, preferably with a CPG company
• 1-3 years of experience using an Enterprise Resource Planning (ERP) system, SAP preferred
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Working Conditions: Hybrid Work Model, including Monday and Friday Work from Home, and Tuesday, Wednesday, Thursday in normal working conditions for an office environment downtown Chicago, IL.

Travel: Minimal, 5%.

Other Qualification, Safety Procedures: Must be willing to follow and comply with communicated Company, Travel, and Retailer safety procedures, which may include COVID-19 testing or following other safety procedures in order to attend meetings, travel domestically or internationally, comply with Retail Partner safety procedures, and/or follow other workplace health and safety requirements to fulfil job duties.

Additional Information: Storck USA is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status.

What We Offer:

The salary range for this position is USD $55,000-$65,000 annually at the time of this posting. Pay is based on several factors, including but not limited to position offered, education, skills, work experience, and other factors permitted by law. We may ultimately pay more or less than the posted range. This position is also eligible for bonus pay.

In addition to your salary, Storck offers a comprehensive total rewards package, including a 6% employer 401(k) plan contribution, Health benefits on day 1 including a 100% employer paid option for medical and dental, Hybrid flexible work schedule including reduced Friday hours all year round, Paid maternity/paternity leave, Monthly wellness stipend, and more. This position is also eligible for PTO ranging from 35-45 days based on our Company PTO Policies and paid Sabbaticals ranging from 5-20 days based on tenure. Plus, we can't forget to mention the supply of delicious candy!!

Additional information regarding the benefits for this position can be found in the Benefits Summary that is available from our Human Resources Department.