Senior Engineering Manager

Engineering Manager, Cloud Infrastructure Join Zendesk to help power exceptional service for every person on the planet by building products rooted in AI, automation, and intelligent customer experiences. As an Engineering Manager you will lead our cloud governance, IAM, and acquisition integration team, strengthen our cloud security architecture and compliance posture, and deliver secure‑by‑default platforms and guardrails. Responsibilities Lead, coach, and develop a distributed team of engineers—both office‑based and remote—ensuring alignment and consistent, high‑quality delivery. Manage a portfolio of parallel initiatives with distinct profiles, such as internal governance systems, audit activities, product‑feature‑supporting automation systems, and more. Partner with Corp Dev, Security, and product teams during acquisitions to assess risk and standardize access and policy‑as‑code guardrails across newly acquired infrastructure. Operate with excellence: monitor and improve risk and reliability; own on‑call and incident response; continuously evaluate new capabilities (including AI‑assisted tooling) to increase velocity safely. Represent the organization’s work and priorities to senior leadership, communicating progress, risks, and trade‑offs clearly and concisely. Collaborate directly with the Senior Director of Cloud Infrastructure on the organization roadmap, priorities, and team development. Qualifications 3+ years of experience in a similar people‑management role with a background in hands‑on, technical work. Demonstrated ability to manage and govern enterprise‑grade AWS environments. Deep familiarity with key AWS services and concepts. Understanding of modern DevOps methodologies: Infrastructure as Code; GitOps model of development. Strong cross‑functional partnership skills—effective collaboration with Product Management, Security, CIO, and peer engineering leaders. Excellent written and verbal communication skills, including the ability to represent the organization’s work to senior leadership. Prior experience working with security/compliance frameworks (SOC2, FedRAMP, ISMAP) and supporting audits. Preferred: Familiarity with tools such as Claude and Cursor and the ability to apply them responsibly to improve speed and quality. Experience with non‑AWS cloud providers (GCP, Azure). Familiarity with reporting tools like Wiz and Snowflake. Compensation The US annualized base salary range for this position is $175,000–$263,000. This position may also be eligible for bonus, benefits, or related incentives. Equal Opportunity Employer Zendesk is an equal opportunity employer and takes steps to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to View email address on click.appcast.io with your specific accommodation request. #J-18808-Ljbffr