Customer Events Coordinator

Summary

The Customer Events Coordinator is responsible for planning, coordinating, and executing

all aspects of the Customer Experience Center: training classes, customer events, plant

tours, and local visitor entertainment. This includes managing logistics, stakeholder

communications, hospitality, accommodations, and ensuring the facility is visitor-ready at

all times.

In addition, the role supports virtual training by managing the webinar platform and hosting

sessions using tools like GoToWebinar or similar software. While content creation is not

required, the coordinator will become skilled in delivering smooth, professional webinar

experiences.

Responsibilities

• Event & Facility Coordination (Primary Focus)

o Plan and schedule training classes, workshops, and plant tours.

o Manage attendee registration and communications (invitations,

confirmations, reminders).

o Coordinate with internal teams and external vendors for lodging, catering,

transportation, and AV needs.

o Oversee room setup, AV readiness, and materials for training; ensure timely

setup/tear-down and cleaning.

o Maintain facility readiness: cleanliness, supplies, restocking, AV/IT

functionality, and safety compliance.

o Serve as the main point of contact for visitors, ensuring a welcoming and

professional experience.

o Develop customized itineraries for guests and monitor satisfaction for

continuous improvement.

• Webinar Hosting & Platform Management (Secondary Focus)

o Schedule and manage webinars, including registration and attendee

communications.

o Act as technical host during webinars: manage audio/video, screen sharing,

and troubleshoot issues.

o Become proficient in GoToWebinar (or similar platforms) and apply best

practices for virtual events.

o Track attendance and engagement metrics; report insights for improvement.

• Administration & Reporting

o Maintain enrollment and attendance records for both in-person and virtual

events.

o Track budgets for events and webinars; manage invoices and expense

reconciliation.

• Cross-Functional Coordination

o Collaborate with training managers, sales leadership, operations, and plant

managers to design visit agendas and support virtual training needs.

• Flexibility

o Be available for occasional non-standard hours for events or webinars.

Requirements

• 5+ years of event planning and facility management experience.
• 2+ years of vendor management and budgeting experience.
• Strong organizational and multitasking skills.
• Excellent communication and customer-service orientation.
• Attention to detail for scheduling, logistics, and reporting.
• Ability to navigate problem solving eƯectively and calmly.
• Technical aptitude and willingness to learn webinar platforms and troubleshooting

skills.

• (Preferred) Experience in corporate event planning, training coordination, or webinar

hosting.