Senior ServiceNow Developer

Role Description

LightFeather is seeking a ServiceNow Developer with a strong focus on supporting federal clients with modern web technologies. This position offers the opportunity to build custom, high-code solutions that enhance user experiences and system integration across enterprise environments. The ideal candidate is passionate about ServiceNow, eager to grow their technical capabilities, and thrives in a fast-paced, client-facing setting.

Major responsibilities include:

• Helping design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow.
• Providing architectural input and maintaining stability of the overall platform by ensuring appropriate design and development standards are used.
• Working independently and as a technical team member.
• Working in multiple instances and domains, supporting internal and external customers.
• Utilizing an Agile/Scrum methodology to manage development work.
• Advising functional and admin teams on design, development, and overall ServiceNow best practices.
• Collaborating with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements.
• Solution and develop requested enhancements to existing ServiceNow applications.
• Scripting Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc.
• Facilitating and supporting the rollout of new applications and enhancements in ServiceNow.
• Analyzing system performance issues and determining performance enhancements.

Qualifications

• 5+ years of experience as a ServiceNow Developer.
• Strong familiarity and working knowledge of ServiceNow Suite of tools (Service Catalog, Service Portal, Reports, Incident and Knowledge Base, etc.).
• Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self-awareness.
• Proven developer independent of the ServiceNow platform, with an emphasis on analytical and problem-solving skills.
• Demonstrated competency with IT Service Management, Asset and Configuration Management, ITIL/ITSM, PMP/PRINCE2 practices.
• Experience working on project teams that leverage Agile/Scrum.
• Experience with system/software engineering lifecycle principles, translating requirements into functional and technical solutions, application implementation and support, enterprise monitoring.
• Experience working with large data sets and performing data analysis/modeling to help facilitate and inform management decisions.

Requirements

• U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance.

Preferred

• ServiceNow CAD (Certified Application Developer).

Benefits

• You'll be part of a team dedicated to meaningful impact, working on solutions that address mission-critical needs.
• Experience variety, fulfillment, and the opportunity to work with some of the best in the industry.