Hostess

Job Summary
We are seeking a friendly, organized, and guest-focused hostess to be the first point of contact for our guests. The hostess plays an important role in creating a warm and welcoming atmosphere while managing reservations, coordinating seating, and ensuring smooth flow of service.


The ideal candidate has excellent communication skills, a positive attitude, and enjoys creating a great first impression.

Key Responsibilities
• Greet guests warmly as they arrive and thank them as they leave
• Manage reservations and waitlists using reservation software or guest book
• Seat guests efficiently while balancing server sections
• Provide accurate wait time estimates and communicate updates to guests
• Answer phone calls and assist with basic guest inquiries
• Maintain cleanliness and organization of the host stand and entrance area
• Assist with managing guest flow during busy periods
• Communicate with servers and management regarding table status and availability
• Help maintain menus, wine lists, and promotional materials
• Assist with light front-of-house duties as needed
• Provide a professional and friendly first impression of the winery and bistro

Qualifications
• Previous customer service or restaurant experience preferred
• Friendly, outgoing, and professional demeanor
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Comfortable using reservation or POS systems
• Ability to stand for extended periods
• Availability for evenings, weekends, and holidays

Preferred Skills
• Experience with reservation systems (OrderPort)
• Strong attention to detail
• Team-oriented mindset
• Ability to remain calm under pressure
• Positive and welcoming personality

Work Environment
• Fast-paced winery and restaurant setting
• Guest-focused hospitality atmosphere
• Weekend and evening shifts required
• Opportunity to assist with special events and tastings

Compensation & Benefits
• Hourly pay + tip share
• Opportunities for advancement into server or front-of-house leadership roles

Waters Edge Winery Midlothian is an EEO Employer - M/F/Disability/Protected Veteran Status