Shift Coordinator - Burlingame $18.75 + avg. $10.74 tips!

Shift Coordinator - Burlingame

Burlingame Shop - Burlingame, CA 94010

Overview

Salary Range $18.75 Hourly Category Retail

Description

Join the team that scoops magic

Now hiring: Shift Coordinators Salt and Straw

At Salt & Straw, we believe in making it countevery shift, every scoop, and every guest interaction.

We're hiring Shift Coordinators in a fast-paced hospitality environment to support daily shop operations, assist team members during shifts, and create great guest experiences.

This role includes customer service, supporting team workflows, providing coaching and feedback, and ensuring smooth day-to-day operations in a retail food service setting.

If you enjoy working with people, thrive in hospitality or retail environments, and care about creating great guest experiences, we'd love to meet you.

What you'll do:

Shift Coordinators play a key role in creating exceptional guest experiences while coaching and supporting team members throughout each shift.

You will:

• Coordinate daily shop operations to ensure a smooth and welcoming guest experience
• Guide scoopers throughout the shift, managing task assignments, breaks, and team support
• Deliver exceptional customer service and thoughtfully resolve guest concerns
• Support shop operations by scooping, waffling, hosting, operating the register, cleaning, and jumping in wherever needed
• Coordinate opening, closing, and daily operational tasks to maintain shop standards
• Coach and support team members through real-time feedback and training
• Help maintain product quality, food safety, cleanliness, and workplace safety standards
• Assist with inventory counts, supply management, cash handling, and daily documentation
• Ensure third-party delivery orders are prepared accurately and meet quality standards
• Foster a positive, inclusive work environment where team members feel supported and valued
• Learn and share flavor stories to help guests discover their next favorite scoop
• Partner with shop leadership to uphold operational standards and support team development

Qualifications

You're a great fit if you:

• Are 18+ years old
• Are available to work evenings, weekends, and holidays
• Can work at least 3 shifts per week, including 2 closing shifts
• Have a high school diploma or GED
• Bring 6+ months of food service, restaurant, retail, coffee, or hospitality experience (1+ year preferred)
• Enjoy coaching, motivating, and supporting others
• Have strong communication skills and a passion for customer service
• Thrive in fast-paced, team-oriented environments
• Are excited to grow your leadership skills and take on greater responsibility
• Are comfortable discussing flavors, offering samples, and creating memorable guest experiences

Ready to scoop the unbelievable? This is more than a job. It's a chance to build something that matters, with your hands, your heart, and a whole lot of ice cream.

Important notes:

• Food allergy warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.
• Equal employment opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.
• E-Verify participation: We participate in E-Verify to confirm work authorization.

Our values:

Create the unbelievable

Show up generously

Act with thoughtful curiosity

Share human kindness

Make it count

These values guide everything we do from the way we scoop, to how we show up for our guests, teammates, and communities.