Senior Information Systems Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Information Systems Engineer based in United States. This role offers the opportunity to design and deliver advanced contact center solutions that enhance customer experiences through automation, AI, and scalable cloud technologies. You will play a key role in developing and optimizing enterprise-grade NICE CXone environments, helping improve service quality, agent productivity, and operational efficiency. Working in a fully remote environment, you will collaborate with cross-functional teams to translate business needs into robust technical solutions. This position combines hands-on engineering, system integration, scripting, and solution architecture, while providing opportunities to mentor peers and influence best practices. If you enjoy solving complex technical challenges and building intelligent customer engagement platforms, this role offers both impact and professional growth in a collaborative, innovation-driven environment. \n Accountabilities: In this role, you will be responsible for designing, implementing, and optimizing enterprise contact center solutions with a strong focus on automation, AI, and seamless integrations. You will ensure platform reliability while delivering scalable solutions that improve both customer and agent experiences. Design, develop, test, and maintain advanced solutions within the NICE CXone ecosystem Build and enhance NICE Studio scripts, including IVR workflows, intelligent call routing, and event-driven automation Develop integrations between NICE CXone and enterprise platforms using REST, SOAP, web services, webhooks, and APIs Create reusable scripting components and development frameworks to improve scalability and consistency Implement AI-powered capabilities such as conversational IVR, NLP solutions, and intelligent routing Optimize agent workflows through automation, contextual data delivery, and screen pop solutions Troubleshoot complex issues involving contact center platforms, integrations, and scripting logic Collaborate with business and technical stakeholders to design scalable customer engagement solutions Monitor system performance, identify optimization opportunities, and implement best practices for security, scalability, and reliability Produce technical documentation, perform code reviews, mentor team members, and stay current with emerging contact center and AI technologies Requirements This role requires deep expertise in NICE CXone development, contact center technologies, and enterprise system integrations. The ideal candidate combines strong technical skills with excellent problem-solving abilities and a collaborative mindset. Bachelor's degree in Computer Science, Information Technology, or a related field 5+ years of experience developing and implementing NICE CXone solutions Strong hands-on experience with NICE Studio scripting and workflow automation Proven experience designing IVR systems, call routing strategies, and contact center workflows Experience supporting omnichannel customer engagement, including voice, chat, SMS, and email Strong knowledge of REST, SOAP, JSON, XML, APIs, and event-driven architectures Proficiency in at least one programming language such as JavaScript, Python, or Java Experience integrating enterprise platforms including Salesforce, ServiceNow, and Snowflake Familiarity with AI technologies, conversational AI, NLP, and automation platforms Knowledge of authentication standards such as OAuth, SAML, and JWT Experience with NICE CXone modules including Workforce Management, Quality Management, Analytics, Predictive Dialer, Auto Summary, and Auto Scoring Strong analytical, troubleshooting, communication, and collaboration skills Understanding of contact center KPIs, reporting, and operational analytics Benefits Fully remote position available anywhere within the United States Competitive base salary ranging from $89,000 to $125,000, based on experience, skills, education, and location Comprehensive medical, dental, and vision insurance Health Savings Account (HSA) and Flexible Spending Account (FSA) options Life and AD&D insurance 401(k) retirement savings plan Tuition reimbursement program Wellness resources designed to support long-term physical, financial, and personal well-being Opportunity to work with advanced AI and customer experience technologies in a collaborative environment Inclusive workplace that values diversity, innovation, and continuous learning. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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