Registration and Scheduling Coordinator

Job Description

Job Description

ABOUT US

Franklin Park Conservatory and Botanical Gardens offers world-class horticulture, art & nature-based exhibitions and educational programs. The 13-acre indoor and outdoor facility—situated two miles from downtown Columbus—features glasshouses including the historic John F. Wolfe Palm House; botanical gardens including the Scotts Miracle-Gro Foundation Children’s Garden and Scotts Miracle Gro-Foundation Community Garden Campus; and event venues. The Conservatory is home to the largest collection of Chihuly glass in a botanical garden and Light Raiment II by internationally renowned artist James Turrell. Committed to the community, the Conservatory strives to provide an accessible and welcoming experience to all.

MISSION

As a premier botanical garden destination, we connect people to nature and create life enhancing experiences.

VISION

Envision a world that celebrates nature as essential to the human experience.

JOB SUMMARY

The Registration and Scheduling Coordinator is responsible for coordinating registration, scheduling, facility reservations, and administrative support for a variety of youth and educational programs, including school field trips, Summer Camp, Nature School, outreach programs, and other youth-focused experiences. This position serves as a key point of contact for participants, schools, families, and community organizations, ensuring a seamless customer experience from registration through program completion.

This role also manages invoicing, payment tracking, and related accounting functions to support accurate and timely financial processing. The ideal candidate is highly organized, detail-oriented, comfortable working with multiple software platforms, and committed to providing exceptional customer service.

The Registration and Scheduling Coordinator works collaboratively with the Community Outreach and Education team and other Conservatory departments to support the successful delivery of educational and recreational programming.

Additional Information : This is a full-time, non-exempt position. This position is eligible for the Conservatory's benefit package offered to full-time employees, which includes medical, dental and vision insurance, company paid Life/AD&D/Short-Term and Long-Term Disability insurance, participation in the Ohio Public Employees Retirement Program (OPERS), optional 457(b) Deferred Compensation plan, generous Paid Time Off (PTO), and complimentary membership to the Conservatory.

Compensation :$19/hour paid biweekly

RESPONSIBILITIES

Under the direction of the Associate Director of Youth Programs:

• Coordinate and maintain program schedules, registrations, transportation logistics, and calendars to ensure efficient operations and optimal use of organizational resources.

• Manage program enrollment, waitlists, participant records, and communications with schools, families, and community organizations.

• Serve as a primary point of contact for registration inquiries, scheduling requests, program changes, cancellations, and participant support.

• Assist with on-site program logistics, including greeting buses and groups, coordinating with internal departments, preparing materials, and communicating scheduling needs with education staff.

• Handle program-related accounting tasks including issuing invoices and payment reminders, processing registrations and payments, following up on outstanding balances, ensuring payments are accurately recorded, assisting with account reconciliation, resolving payment discrepancies.

• Maintain accurate records, databases, contracts, registration information, attendance records, and program documentation.

• Track participation data, expenses, program utilization, revenues, statistics, and trends to support reporting and operational decision-making.

• Collaborate with Community Outreach and Education staff and other Conservatory departments to ensure effective coordination across all youth and educational programs.

• Occasionally assist with the delivery of educational programming for Pre-K through Grade 12 participants.

• Perform other duties as assigned.

KNOWLEDGE AND EXPERIENCE REQUIRED

• High School Diploma/GED required. An Associates or Undergraduate Degree in a related field is a bonus.

• Administrative work experience is required with a basic understanding of accounting processes.

• 1-3 years’ experience working in an educational and/or recreational setting is desirable.

SKILLS REQUIRED AND RESULTS TYPICALLY ACHIEVED

• Ability to learn and navigate multiple software platforms (Momentus Elite, Volgistics and Tessitura) and enter data with high degree of accuracy.

• Proficient with Outlook, Word, Excel, PowerPoint and other Microsoft applications.

• Possesses a professional demeanor and highly developed interpersonal skills.

• Ability to maintain accurate records, databases, and documents, and to meet deadlines and stay on an exact schedule of events.

• Ability to occasionally assist with educational programming.

• Ability to pass a background check and fingerprinting.

• Ability to work a flexible schedule (weekends, evenings, and holiday sometimes required).

EEO Statement: Franklin Park Conservatory and Botanical Gardens is an Equal Opportunity Employer. The Conservatory does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, lactation status, gender identity or expression, sexual orientation, age, disability, veteran or military status, genetic information, or any other protected status. The Conservatory values diversity and is committed to creating an inclusive environment for all employees.