Customer Success Consultant

Employer Industry: Healthcare Technology Why consider this job opportunity: Salary up to $128,350.00 Opportunity for career advancement and growth within the organization Collaborative and high-growth work environment Chance to make a significant impact on customer satisfaction and healthcare outcomes Work closely with executive teams and C‑Suite clients Engage in innovative healthcare solutions that prioritize value‑based care What to Expect (Job Responsibilities): Manage and take ownership of assigned accounts, focusing on customer satisfaction and total cost of care outcomes Build strong executive relationships and assist with resolving customer issues in partnership with internal teams Identify high-risk customers early and collaborate with internal teams to take necessary actions Execute renewal strategies across teams, highlighting customer benefits from digital and advanced primary care services Track key performance indicators, such as customer health and retention, using Customer Success Scores What is Required (Qualifications): BS in Business or Healthcare Administration; MBA preferred Minimum of 5+ years in client-facing leadership roles with direct experience in value-based care and health plans Experience with benefits consultants and health benefits ecosystems Proven experience with large and complex customers Strong critical thinking skills and ability to use data to identify trends and risks How to Stand Out (Preferred Qualifications): Demonstrated excellent presence and communication skills at all levels of the client organization Strong leadership, strategic thinking, and problem-solving abilities Passion for changing healthcare and improving patient outcomes We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr Remote Jobs