Loan Servicing Rep I

Loan Servicing Rep I

Tower is offering a $1000 Signing/Retaining bonus as of 1/20/2025. Note: All full-time positions include exceptionally low medical premiums in addition to a whole host of other benefits. Hours for position: Monday - Friday 8:00am-4:30pm Pay Range: $23.06-$28.83 This is an on-site role at Tower.

Summary of position: The Loan Servicing Representative I position is responsible for providing effective loan servicing support to Tower's members and for providing administrative support to the Loan Operations Unit.

Principal accountabilities and functions:

• Provides administrative, clerical, and related assistance to the Loan Operations unit.
• Maintains and tracks loan collateral on host and mortgage system.
• Provides members, staff, and other eligible related parties with information about their existing loan(s) and provide the necessary loan servicing.
• Upon receipt, verifies accuracy of consumer loan documents, including vehicle loans and real estate mortgage loans.
• Tracks, verifies and researches missing consumer loan collateral with members and other parties using system generated reports.
• Updates the collateral records in the Summit System.
• Responds both by phone and in writing regarding collateral tracking, communicating review and follow up information from Host system tracking report.
• Responsible for the quality control and preparation of legal documents for release of mortgage and consumer loans based on a Paid in Full Report.
• Prepares payoff statements for mortgage and consumer loans based on Summit System screen and FICS Mortgage System Inquiries for Members and Title/Escrow Companies.
• Responsible for producing several loan servicing reports to include mortgage address change and collection reports. Responsible for updating FICS addresses.
• Mails member correspondence and receives, sorts and delivers incoming mail and faxes. Distributes outgoing correspondence and memorandums.
• Pulls mortgage and consumer loan files from the Records Retention System and actual paper files to research member and title companies' inquires; and retrieve documents for loan sales.
• Responsible for performing accurate filing and record keeping.
• On an annual basis, prepares tax and insurance documents for processing, including the annual notification to members concerning Tower's insurance requirements.
• The incumbent provides basic account information to members, branch personnel and other related companies. If necessary, the incumbent will refer members to appropriate lending or Tower department should additional information or services be needed.

Required qualifications:

• High school or equivalent
• 1 to 2 years related relevant office experience

Competencies:

• Ability to add, subtract, multiply and divide
• Ability to create and format word processing and spread sheet documents, including graphs
• Ability to merge electronic documents
• Proficiency with Windows applications
• Ability to effectively read and interpret documents and procedure manuals
• Ability to read and comprehend simple instruction, short correspondence and memorandums
• Ability to provide explanation or instructions in one on one situations with members or employees in person and over the telephone
• Ability to write basic reports and correspondence
• Ability to exchange information in one-on-one situation with members and employees
• Ability to apply common sense understanding to carry out instructions in written and diagram form
• Ability to solve regular and reoccurring problems
• Ability to take and follow instructions
• Ability to focus on detail and verify accuracy of numbers and text
• Ability to prioritize tasks and complete daily job assignments
• Ability to sort and organize items in alphabetical or numeric order for accurate filing
• Ability to work to deadlines
• Ability to work under stress
• Able to arrive at work routinely and promptly
• Ability to determine needs and service other
• Ability to respond to common inquiries and complaints
• Ability to maintain sensitive and confidential information
• Ability to get along with colleagues and management
• Has knowledge of and adheres to credit union policies and procedures and all regulations related to the Bank Secrecy Act, the USA PATRIOT Act and OFAC.

Working conditions:

• Ability to sit, stand and walk for extended periods and demonstrate sufficient dexterity and vision to operate a variety of office equipment.
• Ability to lift up to 20 lbs. with or without assistance.
• Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate.
• Ability to sit for extended periods of time and demonstrate sufficient dexterity and vision to skillfully operate a variety of office equipment.
• Ability to communicate verbally either independently or with minimal supervision.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.