Guest Services Agent

Front Desk AgentWe are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.ResponsibilitiesManage reservations and check guests in and out using a computerized systemHandle guest requests, such as booking tours or making restaurant reservationsAssist with check-in and check-out processes, including handling payments and issuing keysAnswer phone calls and respond to online inquiries in a timely and professional mannerAssist with organizing and setting up events and meetingsHandle guest complaints and concerns with grace and professionalismPerform light cleaning duties, such as wiping down counters and restocking suppliesOther duties as assignedQualificationsPrevious experience as a front desk agent or in a customer service role is preferredStrong communication and interpersonal skillsAbility to multitask and handle a high-volume workloadProficiency with computer systems and software, such as Microsoft Office and reservation management systemsFlexibility to work evenings, weekends, and holidays as neededPerksCompetitive salaryEmployee discounts on hotel rooms and amenitiesOpportunities for advancement within the companyProfessional development opportunitiesPositive and supportive work environment