Live Chat Support Specialist
MEA
Live Chat Support Specialists
We are looking for a quick-thinking, empathetic, and tech-savvy Live Chat Support Specialists to join our customer success team. In this role, you aren't just answering tickets; you are the voice of our brand. You'll be responsible for providing real-time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates.
Key Responsibilities:
- Answering client's inquiries
- Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
- Tracking shipments and backend shipping inquiries
- General research
- Updating addresses and client information
Qualifications:
- 1 year live chat experience
- Strong English communication skills, both verbal and written
- Can work 40 hours a week during US business hours, must be open to shifting schedule
- No other commitments, can start ASAP
- Has own work-from-home equipment including internet speed: at least 50mbps, computer processor: at least Core i5 or equivalent, complete with webcam & headset
Benefits:
- 100% work-from-home setup
- Hands-on support
- Training opportunities
Vacancy posted 4 days ago
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