Pharmacy Customer Service Associate
Walgreens Boots Alliance
Job Description
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
- Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours.
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
- Prefer good computer skills.
- Prefer the knowledge of store inventory control.
- Prefer PTCB certification.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Pharmacy Customer Service Associate in Astoria, NY vacancy
$18 - $20 per hour
...and delivers a distinctive and delightful customer experience. Registers sales on... ...fair, friendly, and efficient checkout service. In accordance with state and federal... ...direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems...SuggestedHourly payWork experience placementSeasonal workLocal areaImmediate startFlexible hoursShift workAfternoon shift$22 per hour
...optical practice located inside Inversa Rx Pharmacy in the Williamsbridge section of the... ...department. This position combines patient service, insurance billing, front-desk support,... ...and organizational skills Excellent customer-service and communication skills...SuggestedHourly payDaily paidPart timeWork at office2 days per week1 day per week$18 - $19 per hour
...and delivers a distinctive and delightful customer experience. Registers sales on... ...fair, friendly, and efficient checkout service. In accordance with state and federal... ...direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems...SuggestedHourly payWork experience placementSeasonal workLocal areaImmediate startFlexible hoursShift workAfternoon shift- Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide informSuggested
$100k
...for scheduling We are obsessed with our patients, love what we do and feel honored to be able to provide such an incredible service. Check out our YouTube channel to see what everyone is talking about: Equal Opportunity Employer This employer is required to...SuggestedTemporary workImmediate start$17 - $19 per hour
...Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting...Hourly payWork experience placementSeasonal workLocal areaFlexible hoursShift workAfternoon shift- ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer... ..., wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: Employee...Contract workPart timeLocal area
$20.52 - $28.55 per hour
...Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal,... ...as we expand our logistics products and services including improving how we fulfill and deliver... ...As a Delivery Station Customer Service Associate, you will help improve the customer...Hourly payFull timeWork at officeLocal areaFlexible hoursShift work- Embrace the opportunity to become a Customer Service Associate at Wawa! Deliver outstanding customer service, operate POS systems, and keep our store inviting. If you thrive in a fast-paced environment and enjoy helping others, this is your chance to
$20 per hour
...Customer Service Representative- $20/hr Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive...Hourly payPart timeStart working todayLocal area- ...Competitive salary Free food & snacks Opportunity for advancement Profit sharing Training & development Experienced Customer Service Associate to join our rapidly growing recycling company who will be responsible for: Calling, emailing, texting customers to...
$17 per hour
...Front-Line Customer Service Representative Are you passionate about customer service? Do you like helping others accomplish their financial... ...compensation information is a good-faith assessment associated with this position only and is provided pursuant to the applicable...Hourly payFull timeTemporary workPart timeShift work$21.25 per hour
...Job Title Customer Service Associate Location LaGuardia Airport (LGA) - East Elmhurst, NY 11369 US (Primary) Job Type Full Time/Part Time Category Customer Service Education Job Description Join our Field Team and help shape the future...Full timePart timeWorldwideWeekend work- ...Customer Service Associate Customer Service Associates report to a General Manager and are responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe and friendly store. Laundry Capital was founded in 1996 in New York...Immediate startFlexible hoursShift work
- ...Are you experienced in customer service and ready to create exceptional shopping experiences? Join a dynamic team where you'll assist customers, manage transactions, and maintain a welcoming store environment. Enjoy competitive perks, including health benefits and educational...
$2,200 per month
...Their platform automates inbound and outbound workflows across pharmacy operations, scheduling, insurance verification, billing, and... ...will own the top of the sales funnel by identifying prospective customers, executing outbound prospecting campaigns, qualifying...Full timeFor contractorsInternshipRemote work$20 - $23 per hour
Job Title Location 9-20 35th Avenue, New York, NY, Long Island City, NY, 11106, United States Base Pay $20.00 - $23.00 / Hour Other Compensation N/A Employee Type Full Time Non-Exempt Required Degree High School Manage Others No Description Requirements...Full timeSeasonal work- ...Walgreens in Yonkers, NY is seeking a Retail Pharmacy Technician. You will assist the pharmacist, process prescriptions, handle cash register duties, and provide friendly, efficient checkout service. You will also help with inventory, displays, and pharmacy workflow, under...Weekend workAfternoon shift
- ...specialists - create braggingly happy customers spanning national accounts,... ...-and-mortar grocery stores, pharmacies and fuel centers. Location 5... ...that must be met by an associate to successfully perform the... ...Group, FreshKo Produce Services, The Davidson Specialty Food...Visa sponsorshipWork visaShift work
- ...medication use by counseling patients, reviewing prescriptions, and overseeing pharmacy operations. This position demands adherence to regulatory standards while providing excellent customer service and supporting overall health and safety within the retail pharmacy...
- ...specialists — create braggingly happy customers spanning national accounts, independent... ...s own brick-and-mortar grocery stores, pharmacies and fuel centers. Ready to contribute to... ...representative of those that must be met by an associate to successfully perform the essential...Part timeVisa sponsorshipWork visaShift work
$23 per hour
...to guests. • Issue room key and escort instructions to Guest Service Agent or directly to guest. • Sort and track incoming mail... ...the English language to effectively communicate with guests, associates, and vendors. • Ability to accurately report information....Work at officeShift workNight shift$20 per hour
...Employee Assistance Program. Shift Details: ~ 7:30AM-5:00PM, M-F Receptionist Duties & Responsibilities: Greet customers Screen customer paperwork Manage customers in the queuing system Grade vision test results Enter passing...Temporary workLocal areaMonday to FridayShift work- ...vehicle purchase plans * Family-owned and operated * Discounts on products and services Responsibilities * Answer dealership group phones, greet and receive prospects and customers * Direct customers to the correct department, notify the appropriate person...Full timeTemporary workLocal area
$17 - $20 per hour
...join our team in Long Island City, NY. The ideal candidate will be the welcoming face of our dealership, providing exceptional customer service and ensuring smooth front desk operations. Responsibilities Answer and direct phone calls in a polite and...Hourly payFull timeLocal area- ...Automotive Receptionist Queensboro Toyota has an immediate need for an automotive receptionist with excellent customer service skills and a winning attitude to be able to grow into an expanding position to include assisting in our sales areas relatively quickly. This...Immediate start
$17 - $21 per hour
...Job Description: About Paragon Honda Paragon Honda is dedicated to delivering exceptional customer service and fostering a positive work environment. We provide competitive pay, comprehensive benefits, and opportunities for professional growth within the automotive...Hourly payFull timeWork at office$19 - $20 per hour
...'s leading community mental health organizations, delivering innovative, compassionate care through both in-person and telehealth services. Today, we proudly serve more than 15,000 clients each month while continuing to set the standard for clinical excellence and employee...Hourly pay- ...LucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how... ...We're committed to bringing passion and customer focus to the business. The Client... ...Communications and Member Support Manage texts, service emails, incoming calls, and voicemail...Work at officeRemote work
- ...paced, KPI-driven environment, demonstrates strong communication skills, and can effectively support both internal teams and external customers. The role requires accuracy, adaptability, and the ability to manage multiple systems and priorities simultaneously. Core...Work at officeNight shiftDay shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Pharmacy Customer Service Associate. Be the first to apply!
Related searches
- customer service attendant Astoria, NY
- airport customer experience specialist Astoria, NY
- customer support associate Astoria, NY
- customer service officer Astoria, NY
- customer service representative csr Astoria, NY
- customer relations representative Astoria, NY
- customer relations specialist Astoria, NY
- customer service representative Astoria, NY
- part time customer service representative work from home Astoria, NY
- customer service representative data entry Astoria, NY


