Regional Field Operations Recruiter

Job Description

Job Description

Who We Are  

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm, Genstar Capital, serving 2 million customers across 48 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live.  We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day. 

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company. 

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.  

Position Summary

Reporting to the Manager, Provider Network Development, the Regional Field Operations Recruiter is responsible for identifying and engaging prospective residential trades contractors to join our Network Provider program within an assigned 10–12 state territory. This role includes evaluating contractor businesses, negotiating service rates, and coordinating all compliance and onboarding requirements. The recruiter will travel throughout the market—approximately 30% of the time—to meet with prospects and support recruitment efforts. 

While this position is remote , we are only considering candidates in Michigan, Ohio, and Indiana .

Responsibilities Include But Are Not Limited To  

• Identify, source, and recruit prospective residential trades contractors across the assigned territory.
• Conduct business evaluations to determine provider suitability, capacity, and alignment with program standards.
• Lead rate negotiations and discuss service expectations with prospective providers.
• Aiding of provider onboarding, including compliance documentation, credential verification, and confirmation of qualifications.
• Build and maintain strong relationships with contractors to support long term network stability and performance.
• Partner with Provider Network Development Manager and Field Operations leadership to understand market needs, capacity gaps, and recruitment priorities.
• Maintain accurate records of recruitment activities, pipeline status, and onboarding progress.
• Represent the organization professionally during in person meetings, site visits, and industry events.
• Collaborate with internal teams (Compliance, Legal, Operations) to ensure smooth and timely onboarding.
• Monitor market conditions and contractor trends to inform recruitment strategy.
• Demonstrate a commitment to OHS core values and behaviors. 
• All OHS employees are required to: (1) read and strictly adhere to all compliance policies and procedures of the various OHS entities, as applicable; and (2) work together with their teammates to resolve compliance issues.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

We're Excited if This is You

Experience and Qualifications of the Role

• 2+ years of recruiting and/or managing third party contractors.
• 3+ years prior trade experience required with a background and understanding of plumbing, heating, electrical, or similar environment.
• Strongly preferred : Experience working within residential trades - specifically plumbing, HVAC, and/or electrical - including backgrounds ranging from technical field roles to supervisory or management positions.
• Understanding of consultative selling skills (Introduction, Probing, Handling Objections, Identifying Buying Signals).
• Strong oral and written communications skills with emphasis on negotiation and collaboration.
• Strong MS Office skills.

Computer Skills Needed to Perform this Job

• Proficiency in Microsoft O365.

Education

• High School Diploma or equivalent work experience.
• Bachelor's Degree preferred.

Certificates, Licenses, Registrations

• Valid U.S. Driver's License

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing.  The base pay range for this position is $70,210 - $99,120 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. 

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. 

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation : We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage : Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match : Secure your future with our robust retirement plan.
• Generous Paid Time Off : Take the time you need to recharge and relax.
• Education Assistance Program : Invest in your growth and development with our support.
• FSA/HSA Options : Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness : Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture : Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies

Interpersonal Savvy - Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.  

Negotiating - Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing. 

Leading with Influence - Managing direct and indirect relationships with productive influence, not necessarily authority.

Organizing - Can marshall resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.

Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.