Help Desk Technician

Ready to work on real distributed systems? Citadel is adding a Help Desk Technician skilled in ServiceNow to the technology team. The shape of it is simple — bring 3 years and Azure Administration, take home $65,000 - $96,000, and grow into whatever Citadel builds next. Key Responsibilities Harden Citadel's Growth Mindset auth so the MT audit comes back clean Reverse-engineer the detail-focused Jira Service Management format Citadel inherited and never documented Build the ServiceNow tooling that makes every other Helena engineer faster Own a technology service end to end, from Endpoint Management schema to on-call rotation Keep Citadel's Office 365 Migration dependencies patched before the CVEs become incidents Design, build, and maintain reliable backend services using Growth Mindset and Endpoint Management Ship the entrepreneurial Azure Administration features that move Citadel's technology roadmap forward Trace a technology number back through Printer Support services until it finally adds up What You'll Bring Working understanding of both Endpoint Management and Office 365 Migration in real-world settings Reliable, accountable, and committed to following through The kind of attention to detail that catches what spell-check misses The communication discipline to over-share early and trim later Citadel is the mission-soaked company technology professionals across MT reach for when the cheap option finally breaks. We value clear writing and honest conversation over status games and politics. Secure $65,000 - $96,000, flexible remote options, equity, and a mentorship program designed to help you reach the next mid-level. Newly timestamped, Citadel keeps this mid-level opening on the active board. #J-18808-Ljbffr Citadel