IT Support Specialist

Title: IT Support Specialist

Location: The Woodlands, TX (Onsite Mon-Thurs in 77380)

Duration: Contract-to-Hire

Work Requirements: US Citizen, GC Holders or Authorized to Work in the US. W2/Direct-employment only.



Role Summary
The IT Support Specialist will be responsible for providing technical support to our client's end users, as well as supporting other IT groups (Business Process, Applications Development, Infrastructure, and Applications Support). The candidate must have excellent interpersonal skills and be able to earn the trust of people at all levels of the organization. The candidate must have excellent problem-solving skills and the ability to work with minimal supervision.


Essential Duties/Responsibilities:

• Ensure systems remain operational in compliance with oversight guidelines
• Triage IT Service Desk requests and determine the appropriate action(s) to resolve.
• Evaluate, install, configure, and deploy IT hardware, applications, systems software, products, and/or enhancements to existing applications throughout the enterprise following approved processes.
• Maintaining records of currently deployed hardware and software within the enterprise.
• Analyze IT incident reports and service requests to identify trends
• Translate business requirements into technical specifications.
• Provide timely communication and status to stakeholders & supervisor.
• Collaborate with analysts, developers, and business system owners to test new programs and applications.
• Collaborate with support analysts and technicians to modify existing processes or develop new processes to support user requirements.
• Collaborate with other IT functional groups to ensure support is available for custom applications, websites, and SharePoint.
• Liaise with network administrators and software developers to ensure a positive end-user experience.
• Able to work independently and proactively in a business environment
• Able to troubleshoot independently and resolve certain levels of IT support issues
• Develop and create documentation and support materials for curriculum and instruction technologies
• Ensure Compliance Guidelines are followed
• Lead continuous improvements of IT Customer Service functions
• Work closely with other departments to collaborate on IT projects

Minimum Requirements:

• Strong written and verbal communication skills.
• Extensive knowledge and experience in supporting O365 productivity applications, Entra ID/ Azure AD administration, and internet troubleshooting.
• Experience working with a Windows desktop environment.
• Experience with deploying packages through Intune is highly preferred
• Experience working with Apple iOS, iPhone, and iPad.
• Experience working with Android devices/tablets
• Excellent judgment, general business knowledge, and problem-solving skills.
• Proven experience interacting effectively with executives, stakeholders, internal customers, and co-workers under stressful and demanding situations.
• Critical thinking skills with the ability to visualize the big picture or manage tactical detail as required.
• ITIL Certification (Foundation and Service Desk) is a plus.
• Advanced knowledge of current Microsoft desktop and server operating systems

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• ...and much more!

About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.


INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.


Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: . By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.


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