Customer Growth Specialist

To support customer engagement and revenue growth, the part-time contract-to-hire Customer Growth Specialist will connect with parents through outbound calls and emails, assisting them in account setup, subscription conversion, and renewal recovery in a fully remote environment. Key responsibilities: Drive customer revenue through outbound calls, emails, and engagement campaigns focused on activation, subscription conversion, and retention Contact existing and recently lapsed customers to support renewals and encourage continued platform usage Document customer interactions and share insights with the broader team to improve messaging and processes Required qualifications: 1+ years of experience in outbound sales, customer retention, or call center environments Proven ability to meet or exceed activity and conversion goals Experience managing customer conversations by phone in a professional environment Comfort navigating multiple systems and documenting customer interactions accurately Experience in SaaS or subscription services is a plus