Product Support Technician

Job Description

Job Description

Product Support Technician

Outdoor Power Equipment

$18.00-$20.00 per hour

Monday-Friday, 8:30am-5:00pm

Galloway, Ohio (onsite)

Temp to Hire

Why You’ll Love This Job:

• After being hired on, the following benefits are offered:
  • Strong benefits
  • Multiple medical plans including HSA availability with company contributions
  • Company-paid disability and life insurance coverage
  • Generous 401k matching
  • Competitive pay
• Casual atmosphere/dog-friendly environment

What You’ll Do:

• Diagnose product concerns via phone and email, guiding customers through safe mechanical and electrical troubleshooting with clarity and confidence 
• Determine warranty eligibility and recommend appropriate resolution paths — replacement parts, service options, or escalation as needed 
• Document accurate technical case histories in NetSuite, maintaining thorough records for every customer interaction 
• Share recurring product trends and concerns with Quality, Engineering, and Product teams to drive continuous improvement 
• Handle approximately 70 calls and cases daily, delivering solutions in a clear, courteous, and timely manner 
• Continuously grow your product knowledge — becoming a true expert in outdoor equipment and small engines so you can confidently diagnose and solve problems

What We’re Looking For:

• Naturally curious and enjoys figuring out how things work – you get genuine satisfaction from diagnosing a problem and finding the right answer, whether it's equipment, engines, or everyday mechanical challenges 
• Excellent verbal and written communication skills – you listen carefully, explain clearly, and make customers feel heard and taken care of 
• Calm, patient, and empathetic under pressure – you de-escalate tense situations with professionalism and see every interaction through to a resolution 
• Strong troubleshooting and problem-solving skills with sharp attention to detail 
• Enjoys DIY, hands-on work, or tackling projects around the house – a mechanical mindset goes a long way in this role 
• High sense of accountability, teamwork, and follow-through 
• Proficient with computer systems and software; NetSuite or CRM experience is a plus 
• Comfortable working at a high pace in a fast-moving, high-energy environment 
• At least 1 year of customer service, call center, or small engine / outdoor power equipment experience preferred; a genuine interest in learning small engine repair is accepted in place of experience 
• High School Diploma or equivalent required

Apply Today!

Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities. 

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application. 

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